Shift Supervisor

Location: Cottonwood, AZ

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Job Posted
Jan 22, 2024
Company: Trulieve

Company & Role Overview


"Trulieve Grows One Patient at a Time"

Requisition ID:

Remote Work Available:

Job Summary

Key Responsibilities

  • Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results
  • Maintain an ultimate patient experience environment by leading and coaching teams to company service standards
  • Oversee the daily operations of the store, including opening and closing procedures, meeting company standards, and ensuring all SOPs are being followed
  • Train and develop Dispensary Associates, ensuring all Dispensary Associates are knowledgeable on all company products
  • Oversee store showroom operations, monitoring consultant interactions with patients, and ensuring proper verbiage is being used
  • Monitor register sales and complete required cash drops throughout each shift, ensuring cash registers do not go above $2300
  • Audit completed transactions, ensuring patients have been dispensed the correct milligrams under the correct route of administration per DOH guidelines
  • Monitor walk-in queues within Viridian POS system; ensure timely processing and identify opportunities by communicating with the team on issues, concerns and updates
  • Maintain knowledge of loss prevention policies and procedures
  • Maintain good working relationships with other store operating areas as needed, assist with patient return process, and product availability spreadsheet

Education and Experience

  • Associates degree preferred, two years related experience and/or training or equivalent combination of education and experience
  • Must have prior cash handling experience
  • Management experience, preferably in retail and/or customer service area
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Highly motivated, confident, high-energy; flexible and adaptable to changing priorities
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
  • Strong attention to detail; time-management, prioritization and organizational skills
  • Must possess the ability to train, develop and evaluate a patient consultant team
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
  • Must be computer literate
  • Must possess a valid driver's license and a clear driving record
  • Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV
  • Must be able to pass a comprehensive background record check.

Additional Requirements

  • Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance
  • Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks
  • Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions
  • Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)

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Working Environment

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About Trulieve