Team Lead Budtender

Location: South Portland, ME

View cannabis job requirements in Maine
Job Posted
Feb 03, 2024
Company: Acreage Holdings Co.

Company & Role Overview

Summary

Description

Overview of Position

Duties and Responsibilities

  • Greets customers in person or on the phone
  • Maintains customer records in compliance with State law and Company policy
  • Answers questions about the law and the Company from customers and others
  • Assists customers in selecting product
  • Assists Store Manager and/or Associate Store Manager with inventory and cash management, daily and weekly
  • Maintains a clean, safe, welcoming environment inside and outside the facility
  • Other duties as assigned by the Store Manager and/or Associate according to Company needs

When the Store Manager or Associate Store Manager is not present, the Team Leader assumes management duties including, but not limited to:

Opening

  • Update menus
  • Ensure display case is completely set up before opening
  • Ensure all product is pulled out of safe room and placed into proper product holding units
  • Ensure store is clean (vacuumed, trash bags replaced, display case free of fingerprints, etc.)
  • Ensure cash drawer is activated and there is appropriate amount of change to get through the day
  • Conduct morning meeting with staff
  • Schedule lunch breaks

Closing

  • Run Pay Code History report to determine sales numbers for the day
  • Reconcile cash drawer after it has been counted by Budtender
  • Bundle cash and put into deposit envelope
  • Print out Physical Count Worksheet and Inventory Status Report and check counted inventory against expected inventory per Inventory SOP
  • Send out end of day e-mail with sales/visits numbers
  • Ensure all lights are off, doors are locked, and alarm is set before leaving
  • Assists Budtenders with voids, etc. in Counterpoint
  • Handles Customer interactions outside of Budtender realm of responsibility
    • Disgruntled members
    • Counterpoint uncertainties (error codes, etc.)
  • Ensures SOPs are being strictly followed by staff
  • Addresses performance issues with Member Liaisons, as needed
  • Receives transfers of medicine and retail

Requirements

Qualifications

Education

  • High school diploma or equivalent
  • 2 years post-secondary education in a related field preferred

Work Experience Required

  • 3+ years' experience in a fast-paced client-service intensive industry - hospitality and retail backgrounds preferred
  • Work history showing progressive responsibility, willingness to accept, lead, and complete additional projects or challenges

Required Knowledge

  • Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
  • Thorough understanding of Maine state law governing medical marijuana
  • Arithmetic necessary for basic inventory and cash management
  • Familiarity with history and varieties of medical marijuana preferred but not required

Skills and Abilities

  • Outstanding phone and in-person customer service skills
  • Ability to communicate clearly and calmly in a positive and didactic manner
  • Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
  • Demonstrated proactivity, flexibility, adaptability and multi-tasking
  • Proficient computer skills
  • Ability to maintain confidentiality and ethical conduct
  • Skill in accurate cash management and inventory control
  • Strong written and oral interpersonal communication skills
  • Ability to effectively plan and prioritize
  • Ability to focus; attention to detail
  • Ability to work effectively as part of a team
  • On occasion the willingness to travel to other work sites
  • Absolute reliability and honesty

Physical Requirements

  • Extended time standing, walking, bending, and reaching
  • Must pass a background check (state mandated)
  • Reliable transportation

Company BenefitsBenefits for this job may vary.

Career Advancement, Career Training, Company Discounts, Dental, Medical, & Vision Benefits, Inclusive Environment, Life Insurance, Paid Parental Leave, Paid Time Off, Short-Term & Long-Term Disability

Working Environment

(No Information)

About Acreage Holdings Co.

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.