IT Operations Analyst

Location: Boca Raton, FL

View cannabis job requirements in Florida
Job Posted
Feb 08, 2024
Company: Jushi

Company & Role Overview

Summary

IT OPERATIONS ANALYST I (HYBRID ROLE):

THE TEAM:

WHAT YOU WILL DO:

  • Manage and respond to software support tickets
  • Support and reinforce daily execution of Jushi systems and processes
  • Log and track inquiries using a problem management database and maintain detailed history of all issues and resolutions by following up to all incidents and service requests in a timely manner
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Assist with the installation of new hardware and software for new hire and existing employee internally/externally and help train employees on its use while teaching good and safe practices to avoid vulnerabilities
  • Coordinate the resolution of advanced issues with appropriate teams
  • Report to IT Manager for projects and daily responsibilities
  • Responsible for imaging desktop/laptop on a daily/weekly basis for Network Store setups (new existing store, remodesl and acquisitions)
  • Contribute to our Knowledgebase (author and edit knowledge base articles and processes)
  • Assist with support for all current and future Jushi Technologies (training will be provided)
  • Assist in working with all functional teams to set up, maintain and support internal/external users
  • Proficient in POS systems, Office 365, Citrix ShareFile, laptop buildup and office setup, comfortable with remote troubleshooting. Expert in MFC and Thermal printing, handheld scanners, Workstation, and Laptop Imaging
  • Maintain, create, and close with details all requests via Help Desk Ticketing system
  • Serve as the subject matter expert in supporting Jushi Business Policies, and reinforce best practices and technical protocol for technology program use in all Jushi stores
  • Other related duties as appropriate and required
  • Strong analytical abilities - understand how to trace data points on a report back through to the source or in third party systems through web interfaces
  • administer certain areas such as user and security management

WHAT WE ARE LOOKING FOR:

  • Bachelor's Degree in Engineering, Computer Science or related field required
  • 1-2+ years of experience in IT
  • Industry certifications preferred (CompTIA A+, Network+, MCSA, etc)
  • Excellent IT, communication, punctuality, and customer Service skills
  • Ability to work in a changing and adaptive environment
  • Proven track record of maintaining IT procedures, security protocols and infrastructure
  • Excellent Customer Service skills
  • Strong communication and interpersonal skills both oral and written
  • Proficient in Microsoft O365
  • Highly organized and able to multi-task under time constraints
  • Ability to balance and prioritize work
  • Works well in a fast-paced environment
  • Self-motivated, Team player

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

BONUS DUTIES YOU SHOULD UNDERSTAND:

Company BenefitsBenefits for this job may vary.

401(k) with Company Match, Career Advancement, Career Training, Company Discounts, Dental, Medical, & Vision Benefits, Inclusive Environment, Life Insurance, Paid Time Off, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability

Working Environment

(No Information)

About Jushi

Jushi continues to grow rapidly with new cultivation, manufacturing & retail licenses!