IT Business Analyst


Job Posted
Feb 06, 2024
Company: Trulieve

Company & Role Overview


"Trulieve Grows One Patient at a Time"

Requisition ID:

Remote Work Available:

IT Business Analyst (Enterprise Applications)



Reports to


IT Business Analyst


  • Analyze and document business processes (B2B and B2C)
  • Create process flows and swimlane diagrams
  • Create use cases and requirements documents
  • Identify root cause of issues and propose system fixes
  • Provide direction to development teams on design and requirements refinements
  • Track status of changes and communicate with user community
  • Perform functional testing on developed solutions
  • Coordinate user acceptance testing
  • Provide production support when level 2/3 needs to be escalated
  • Work with external vendors on development and support
  • Act as bridge between user community and software development team
  • Identify enhancements that will reduce production support
  • Communicate new functionality being released for digital assets
  • Create training guides/work instructions on best practices for using system functions
  • Support deployments off-hours via testing and communications with user community
  • Provide production support off-hours, including nights and weekends, when required
  • Some travel required for site visits and to learn processes, less than 5%


  • Software development education/experience desired
  • Bachelor's degree in Computer Science or related field preferred
  • Strongfacilitationand communication skills across business and technical audiences
  • 3+ years' experience administering and configuring Dutchie POS and Dutchie Ecommerce platforms
  • 3+ years' experience administering and configuring Magento 2.x eCommerce Platform a plus
  • 3+ years' experience administering and configuring a Retail Seed-to-Sale system a plus (Metrc or MJ Freeway)
  • 2+ years' experience with technical analysis of websites and mobile applications
  • Experience implementing or documenting system integrations using APIs
  • Experience in the legal cannabis retail industry a plus
  • Experience in the CPG industry
  • Experience with DevOps
  • Good knowledge of Agile development processes and ability to write effective user stories
  • Experience with ERPs, ideally SAP.


  • Must be able to pass a level 2 background check

Equal Opportunity Employer | Trulieve Supports a Drug Free Workplace

Working Environment

(No Information)

About Trulieve