Dispensary General Manager - Job ID 1110385

General Manager

Your role in caring for our company:

Strategic Collaboration, Operations & Execution

• Manage and oversee full dispensary operations and supervise a team of 15-20 employees.
• Complete store administration responsibilities and ensure compliance with state regulations, policies, and procedures.
• Ensure the store remains compliant with security, inventory, and local and state regulations.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Provide education for employees about different cannabis strains, edibles, concentrates, and consumption mechanisms.
• Identify current marketing trends and advertisements to determine the effectiveness of different sales, styles and strategies and apprise leadership.
• Ensure high levels of customers satisfaction through excellent service and professionalism.
• Develop process flows for customer/patient experience, customer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the customer experience and ensuring customer retention.
• Responsible for ensuring that inventory audits and reconciliations are routinely conducted and finalizing any inventory reports.
• Provide safety and satisfaction to employees and customers/patients; as well as finding resolutions for issues that arise from product availability, pricing, complaints, grievances, etc.
• Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer/patient following through clear and positive communication.
• Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership.
• Meet sales goals by training, motivating, mentoring, and providing feedback to sales associates.
• Audit inventory levels weekly and report needed products to Operations according to ordering SOP.
• Check products in POS and METRC, and verify all tiers and pricing are correct in POS.
• Regularly performing METRC and POS audits and verify data for accuracy.
• Maintain product expiration logs and create ways to sell products prior to expiration date.
• Waste expired product(s) as needed on a monthly basis in accordance with ABCA standards.

Team Leadership & Performance Analytics

• Foster a culture of professionalism, guiding teams to achieve optimal results.
• Understand and own every aspect of the company's sales performance; set targets, drive execution, and hold the team accountable for both individual and team results.
• Collaborate effectively with the Human Resources Department and appropriate partners to implement and manage the company's policies and procedures.
• Partner with the Human Resources Department to monitor staff performance, provide timely feedback, along with development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance evaluations, and administer salary adjustments.
• Retain and develop top performers by understanding individual's motivations and providing actionable feedback.
• Addresses low performance quickly, compassionately, and in alignment with company policies.
• Manage employee's scheduling, basic time off requests, performance reviews, etc .

All other duties as necessary.

Qualifications we ask you to have:

• For legal reasons, all employees need to be at least 21 years of age.
• You will be asked to pass a Federal and State criminal history background check.
• We ask that you have a Associate's degree in Business Administration, Sales Management, or Communications (Bachelor's Degree Preferred).
• We ask that you have a minimum of five (5) years of experience that demonstrates growth and/or advancement in complexity, difficulty, or level of responsibility.
• We ask that you have a minimum of five (5) years of managerial experience.
• We ask that you have a minimum of seven (7) years of retail experience, with three (3) years of cannabis experience preferred.
• We ask that you have a minimum of two (2) years of METRC experience.
• We ask that you have excellent leadership skills, with steadfast resolve, personal integrity, and business acumen.

Addition skills which will help you excel in your role:

• A passion for the cannabis culture.
• Comprehensive knowledge of industry and industry-related trends and forecasts.
• Strong attention to detail.
• Excel at strategic thinking.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Excellent customer service.
• Creative quick thinking to serve as a problem solver with a positive outlook.
• Ability to effectively manage, lead and supervise a multidisciplinary team.
• Ability to foster collaboration, be a team player, though also independent and self-motivated.
• Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
• Solid grasp of data analysis and performance metrics.
• Flexibility understanding priorities may shift due to sales strategies.
• Performance driven to exceed sales goals.
• Ability to work at a fast pace in a high production environment!
• Comply with all HR policies including confidentiality and non-disclosure.
• Maintain open communication with the management team and other co-workers.
• Strong work ethic, integrity and desire to be accountable, transparent and proactive.

Work Schedule/Location:

• On-site 5 days a week.

Please make sure you are willing and able to perform the following:

• While performing the duties of this position, you will be regularly asked to talk or hear.
• You will frequently use your hands or fingers to handle or feel objects, tools, or controls.
• Occasionally, you will need to stand/walk/sit, and reach with hands and arms.
• You will be asked to occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.

Our Benefits

• Health Insurance: Medical, Dental & Vision
• Employee Assistance Plan
• Short-Term Disability
• Life Insurance AD&D
• 401K
• DCM Product/Merch Discounts
• Paid Time Off
• Competitive pay
• Industry Discounts

Equal Opportunity and Affirmative Action

To most growers, the flower they harvest is the end of the road. For us, it’s just the beginning.

Our mission is to grow more than the world’s best Cannabis. We’re growing a better world. One that’s more caring, compassionate, understanding, and informed.

Behind every Sour Diesel, Gelato Cake and Lemon Royale Flower is something bigger: our mission to create meaningful, positive change in the world.

To fight for equality within the industry and society. To give those in need access to the medicine they require. To change perceptions about this miraculous plant and the power it contains. To soothe and heal, without hurting Mother Earth.

Every day we learn a bit more about the unlimited potential cannabis holds, and there’s nothing we like more than sharing it with you. Because to us, cannabis is much more than a plant; it’s our chance to change the world, one person, one patient, one policy at a time.