Client Operations Specialist

Location: Remote

Job Posted
Feb 18, 2024
Employment Types
Full Time
Company: Kevin

Company & Role Overview

Summary

Summary Sparks Advertising Agency, a startup in the legal cannabis marketing sector, is seeking a dynamic Client Operations Specialist to join our remote team. This role is instrumental in supporting our Clients and ensuring the seamless execution of day-to-day operations from the comfort of your home. As part of our agency, you'll have the unique opportunity to contribute to the growth of our business and shape the future of cannabis advertising. If you're passionate about building an industry, possess a high degree of professionalism, and are eager to make your mark in a fast-paced startup, we'd love to hear from you.

Location Remote position; candidates must be based in the PST time zone with consistent internet access.

Work Hours Monday to Friday, 9 AM - 6 PM PST.

Responsibilities

  • Assist Account Executives in managing client accounts and projects.
  • Facilitate the completion of recurring tasks and unique action items.
  • Ensure proactive communication with clients and team members.
  • Maintain and update project management tools, reports, and documentation.
  • Contribute to the development and optimization of operational processes.
  • Participate in team meetings and provide insights for improving client satisfaction and operational efficiency.

Requirements

  • Proven experience in operations, project management, or a similar role within an advertising agency or related field.
  • Exceptional typing speed of at least 75 gwam.
  • Proficiency in Google Sheets and Docs.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Excellent communication skills and a proactive approach to problem-solving.
  • Must reside in the PST time zone with reliable internet access.
  • Must have a personal computer capable of handling day-to-day tasks and software used by the agency.

Preferred Skills

  • Knowledge of the cannabis industry is a significant plus.
  • Experience in client-facing roles and account management.
  • Familiarity with analytics platforms.

Benefits

  • Fully remote position with flexible work-from-home options.
  • Opportunity to grow within an emerging industry.
  • Exciting startup environment with a chance to shape the future of cannabis advertising.
  • Competitive salary

About Sparks Advertising Agency Sparks is at the forefront of marketing for legal cannabis dispensaries, deliveries, and brands, maximizing their return on Weedmaps and Leafly. Based in the heart of California, we're committed to solidifying ourselves as the most trusted agency in Cannabis. Join us in this exciting journey and become an integral part of our growing team.

Job Type: Full-time

Salary: $35,000.00 - $40,000.00 per year

Benefits:

  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: Remote

Salary

$35,000.00 - $40,000.00 / year

Company BenefitsBenefits for this job may vary.

Career Advancement, Dental, Medical, & Vision Benefits, Flexible Time Off / Unlimited Vacation, Paid Time Off, Pet-Friendly, Relaxed / Casual Dress Code, Work From Home / Remote

Working Environment

About Kevin

We help Dispensaries, deliveries, and brands maximize and measure their advertising return from the Weedmaps and Leafly marketplaces.

We currently manage the largest and most successful campaigns on Weedmaps and Leafly. Our clients average a 33% increase in measured profit within the first three months of working with us and 100% increase after the first year.

Our team is fully remote including four full time employees and three part time contractors. We're currently in our second year and are on pace to increase revenue year over year by 125%.

Role Requirements

Responsibilities

Responsibilities

  • Assist Account Executives in managing client accounts and projects.
  • Facilitate the completion of recurring tasks and unique action items.
  • Ensure proactive communication with clients and team members.
  • Maintain and update project management tools, reports, and documentation.
  • Contribute to the development and optimization of operational processes.
  • Participate in team meetings and provide insights for improving client satisfaction and operational efficiency.

Physical Requirements

Experience

Requirements

  • Proven experience in operations, project management, or a similar role within an advertising agency or related field.
  • Exceptional typing speed of at least 75 gwam.
  • Proficiency in Google Sheets and Docs.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Excellent communication skills and a proactive approach to problem-solving.
  • Must reside in the PST time zone with reliable internet access.
  • Must have a personal computer capable of handling day-to-day tasks and software used by the agency.

Preferred Skills

  • Knowledge of the cannabis industry is a significant plus.
  • Experience in client-facing roles and account management.
  • Familiarity with analytics platforms.

Education

(No Information)