Company & Role Overview
Summary
About LeafLink
The Role
What You'll Be Doing
- Drive Improvement of availability, scalability, latency, and efficiency of services alongside responsible parties
- Increase the sophistication of our alerting and escalation mechanisms
- Create and co-maintain dashboards surfacing actionable insights related to performance, error rate, traffic, and utilization
- Build/maintain platform report cards based on tracked metrics, increasing visibility of areas for improvement in each product area associated with reliability
- Identify and help develop opportunities for the platform to create libraries and automated standards for improving reliability, debugging, and general observability on our platform
- Track and correlate improvements to results in NPS/customer satisfaction alongside CX and Product teams
- Improve Customer Experience by analyzing signals from various sources such as DataDog that also drive service improvements and bug fixes
- Help define, document, evolve, and evangelize high engineering standards and best practices across multiple areas for LeafLink's Product, Data, and Enterprise Engineering teams.
- Implement future mitigation strategies for P0 incidents and help drive industry best-in-class benchmarks for MTTR
- Collaborate with engineering/product teams to drive requirements and advocate for increased customer resiliency and platform reliability
- Help drive improvements within the organization around DORA Metrics
- Move quickly and intelligently - seeing technical debt as your nemesis
What You'll Bring to the Team
- 5+ years of professional experience as a DevOps/Cloud Engineer or Site Reliability Engineer, or other equivalent role
- Familiarity with Python and Python testing best practices
- Experience working in and advocating for agile environments
- Extensive experience working within AWS and with its managed products (EC2, ECS, ECR, R53, SES, Elasticache, RDS, etc.)
- Strong experience working with automation tooling (Terraform, Ansible, etc.)
- Strong experience with containers (Docker, Compose, ECS, Kubernetes)
- Hands-on experience designing, diagraming, and implementing highly available and scalable systems
- Understanding of monitoring tools (Pagerduty, CloudWatch, Datadog, Sentry, etc.)
- A participant in a formal 24x7 on-call rotation
- Experience working within large-scale decoupled, service-oriented systems is a plus
- An interest in the cannabis industry and/or the LeafLink brand
LeafLink Perks & Benefits
- Flexible PTO - you're going to be working hard so enjoy time off with no cap!
- A robust stock option plan to give our employees a direct stake in LeafLink's success
- 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community
- Competitive compensation and 401k match
- Comprehensive healthcoverage (medical, dental, vision)
- Commuter Benefits through our Flexible Spending Account
Company BenefitsBenefits for this job may vary.
Career Advancement, Dental, Medical, & Vision Benefits, Flexible Time Off / Unlimited Vacation, Free Snacks / Drinks, Inclusive Environment, Life Insurance, Lunch & Learns, Paid Parental Leave, Paid Time Off, Paid Time Off to Volunteer, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability, Summer Fridays, Work From Home / Remote
Working Environment
(No Information)
About LeafLink
LeafLink is the unified B2B cannabis platform, empowering thousands of licensed cannabis brands and retailers across North America with the tools and technology they need to streamline ordering, payments, and logistics.