IT Service Desk Technician

Location: Stamford, CT

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Job Posted
Apr 15, 2024
Company: Curaleaf

Company & Role Overview


Rooted in


Our Mission:

Our Vision:

Our Values:

  • Lead and Inspire.
  • Commit to Win.
  • ONE Curaleaf.
  • Driven to Deliver Excellence.

Curaleaf Culture:

What You'll Do:

  • Documenting incidents, problems, and requests in the company ticketing system.
  • Installation, configuration, and support of the hardware and software supported in the environment.
  • Consistently follow up with users to insure proper function after issue resolution.
  • Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.
  • Install and/or configure peripherals such as printers, keyboards/mice, etc.
  • Resolve basic network issues such as wireless connections.
  • Diagnose, troubleshoot, and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking.
  • Quickly acclimate with the company's ERP system and provide basic support for users.
  • Identifying problems in the environment and driving then to resolution. From making sure the workplace environment is clean to identifying recurring failures and notifying the appropriate product owner.
  • Maintaining a clean work environment, answering Service Desk calls, and greeting team members with a smile.
  • Provide phone and remote troubleshooting support to team members in all our locations.
  • Support the latest Microsoft and Apple operating systems (Windows 11 and Mac OS X) and Office for Windows and Mac.
  • Other technical tasks as assigned

This role will be on-site support in our Stamford, CT office

What You'll Bring:

  • 3+ years of IT Service Desk support experience.
  • Possess basic ITIL knowledge & certification.
  • Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
  • Working knowledge of Windows 11 management and configuration.
  • VOIP experience is a plus.
  • Experience in supporting audio and video conferences over Teams for individuals and in conference rooms.
  • Knowledge of Office 365 administration and Microsoft Entra.
  • Must be malleable and quick to adjust to a fast paced environment.
  • Must be at least 21 years of age.
  • Subject to background check per state cannabis regulations.

What We Offer:

  • Competitive Pay
  • Medical, Dental, Vision Benefits
  • Healthcare and Dependent Care Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Retirement Plan - 401(K)
  • Life/AD&D Insurance
  • Short- and Long-Term Disability
  • Paid Parental Leave
  • Community Involvement Through our Rooted in Good Initiative
  • Employee Resource Groups
  • Employee Referral Payment Program
  • Paid Time Off (PTO)
  • Employee Assistance Program
  • Commuter Benefits
  • Employee Product Discounts

Curaleaf Awards and Achievements:

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Current Curaleaf employees should use our internal job board to submit an application for current openings:

Working Environment

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About Curaleaf

Curaleaf creates clean, reliable, trusted cannabis products for wellness and medical use. Our highly-skilled dispensary staff is trained—and dedicated!—to help you find just the right method and concentration to achieve your personal cannabis goals