IT Service Desk Technician

Rooted in

Good.

Our Mission:

Our Vision:

Our Values:

• Lead and Inspire.
• Commit to Win.
• ONE Curaleaf.
• Driven to Deliver Excellence.

Curaleaf Culture:

What You'll Do:

• Documenting incidents, problems, and requests in the company ticketing system.
• Installation, configuration, and support of the hardware and software supported in the environment.
• Consistently follow up with users to insure proper function after issue resolution.
• Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.
• Install and/or configure peripherals such as printers, keyboards/mice, etc.
• Resolve basic network issues such as wireless connections.
• Diagnose, troubleshoot, and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking.
• Quickly acclimate with the company's ERP system and provide basic support for users.
• Identifying problems in the environment and driving then to resolution. From making sure the workplace environment is clean to identifying recurring failures and notifying the appropriate product owner.
• Maintaining a clean work environment, answering Service Desk calls, and greeting team members with a smile.
• Provide phone and remote troubleshooting support to team members in all our locations.
• Support the latest Microsoft and Apple operating systems (Windows 11 and Mac OS X) and Office for Windows and Mac.
• Other technical tasks as assigned

This role will be on-site support in our Stamford, CT office

What You'll Bring:

• 3+ years of IT Service Desk support experience.
• Possess basic ITIL knowledge & certification.
• Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
• Working knowledge of Windows 11 management and configuration.
• VOIP experience is a plus.
• Experience in supporting audio and video conferences over Teams for individuals and in conference rooms.
• Knowledge of Office 365 administration and Microsoft Entra.
• Must be malleable and quick to adjust to a fast paced environment.
• Must be at least 21 years of age.
• Subject to background check per state cannabis regulations.

What We Offer:

• Competitive Pay
• Medical, Dental, Vision Benefits
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan - 401(K)
• Life/AD&D Insurance
• Short- and Long-Term Disability
• Paid Parental Leave
• Community Involvement Through our Rooted in Good Initiative
• Employee Resource Groups
• Employee Referral Payment Program
• Paid Time Off (PTO)
• Employee Assistance Program
• Commuter Benefits
• Employee Product Discounts

Curaleaf Awards and Achievements:

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Current Curaleaf employees should use our internal job board to submit an application for current openings: https://app2.greenhouse.io/internal_job_board

Curaleaf creates clean, reliable, trusted cannabis products for wellness and medical use. Our highly-skilled dispensary staff is trained—and dedicated!—to help you find just the right method and concentration to achieve your personal cannabis goals