Senior Patient Care Consultant- Internals Only

SENIOR CUSTOMER CONSULTANT

THE TEAM

WHAT YOU WILL DO

• Follow and uphold established protocols for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team

• May be responsible for monitoring and maintaining inventory levels; creating inventory list for restock (fulfillment store only), receiving deliveries, inputting inventory data into the system.
• Assist Customer Consultants in the consultation of customers to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our customers differently
• Audit online menus for accuracy
• Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:

• Correct cash handling and discount applicati on
• Verification of proper paperwork, documentation, and ID for customers, medical paperwork in Dutchie or MJ (POS systems)

• Maintain an organized, clean store and merchandise standards
• Support of open communication with the management team and other coworkers
• Reporting of team member issues or customer situations to Manager on Duty

• Execute store operations during scheduled shifts
• Organize opening and closing duties as assigned.
• Assist with training of new SOPs within the store
• Floor supervisor - run the sales floor to coach and train on Unit Per Transaction and Average Dollar Sale
• Maintain store cleanliness, adherence to compliance and state regulations

• Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations (certain states labeled as an Agent in Charge or hold a Key holder badge, may require additional compliance duties by state regulations).
• Lead in the onboarding, training and development of new Customer Consultants in partnership with the Dispensary Manager

EDUCATION, KNOWLEDGE, & EXPERIENCE

• High School diploma or General Education Development (GED) required
• Associate or Bachelor Degree in any field preferred
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)

• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Must be comfortable in high-volume cash handling, Excel, and Microsoft Office
• Ability to learn quickly
• Effective oral communication skills

• Strong interpersonal skill
• Ability to work as part of a team
• Ability to build relationships

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks

• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl
• Must be able to work a flexible schedule to include weekends and holidays
• Complete any needed assistance including oversight and coverage outside of the assigned region as required

• An environment with moderate to loud noise level

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

BONUS DUTIES YOU SHOULD UNDERSTAND:

Jushi continues to grow rapidly with new cultivation, manufacturing & retail licenses!