Manager, Omni Channel Experience (Delivery)

Location: Chicago, IL

View cannabis job requirements in Illinois
Job Posted
May 16, 2024
Company: Green Thumb Industries

Company & Role Overview


The Role :


  • Project Planning - Develop comprehensive project plans that encompass deliverables, milestones, schedules, and resource allocation to ensure successful project execution.
  • Data Analysis and Interpretation - Apply statistical methods and algorithms to analyze data and extract insights.
  • Team Management - Oversee and collaborate with program support specialists to ensure projects are executed efficiently, within budget, and on schedule.
  • Requirements Definition - Assist in defining project requirements and lifecycles to facilitate successful deployment.
  • Risk Management - Identify program risks and proactively work with project teams to develop strategies for risk mitigation and contingency planning.
  • Compliance and Governance - Establish team structure, governance, and operational guidelines to ensure compliance with local, county, and state regulations.
  • Documentation - Maintain comprehensive documentation of all program initiatives, assets, and processes.
  • Problem-Solving - Address unique market challenges, including regulatory issues, competition dynamics, labor rates, real estate considerations, traffic management, and weather-related challenges.
  • Collaboration - Collaborate with cross-functional teams to develop marketing and eCommerce strategies that elevate the Rise brand and enhance the overall customer experience.
  • Revenue Generation - Drive results and revenue generation to establish self-sustaining omni-channel programs.
  • Tools Development - Create tools and resources to support field teams in delivering a consistent, compliant customer experience within the Omni-Channel programs.
  • Customer Suppor t - Ensure timely responses to field inquiries and support requests via FreshService, maintaining a high level of customer satisfaction.

Qualifications and Skills

  • Demonstrated ability to manage multiple complex projects concurrently, with clear documentation of project requirements and progress.
  • Exceptional communication and relationship-building skills with both internal stakeholders and external partners.
  • Understanding of relevant technologies and the ability to comprehend technical challenges.
  • Experience in managing vendor relationships, negotiating contracts, and ensuring deliverables meet contractual obligations.
  • Highly organized and self-directed.
  • Exceptional skills with Excel, Word, Sharepoint and Project Management tools ( Airtable preferred).
  • Proficiency in creating powerful presentations in PowerPoint/Canva.
  • Experience using cannabis industry software (I Heart Jane, Dutchie, Seed-to-Sale) strongly preferred
  • Ability to travel up to 30%

Additional Requirements:

  • Successful completion of all required background checks.
  • Compliance with all legal and company regulations related to working in the industry.
  • Possession of a valid driver's license.

Company BenefitsBenefits for this job may vary.

Dental, Medical, & Vision Benefits, Paid Time Off, Company Discounts, Flexible Time Off / Unlimited Vacation, Free Snacks / Drinks, Inclusive Environment, Life Insurance, Lunch & Learns, Paid Parental Leave, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability, Work From Home / Remote

Working Environment

(No Information)

About Green Thumb Industries

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

Join us on our mission to promote well-being through the power of cannabis while giving back to the communities in which we serve.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.