Digital Workplace Manager

Location: Tallahassee, FL

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Job Posted
May 28, 2024
Company: Trulieve

Company & Role Overview

Summary

"Trulieve Grows One Patient at a Time"

Requisition ID:

Remote Work Available:

Digital Workplace Manager

Department:

Reports to:

Location:

Role Summary:

Key Responsibilities:

  • Leads the Digital Workplace team with a focus on end user computing technology, device management, product ownership, while encouraging a culture of innovation, continuous improvement and customer obsession.
  • Provides managerial oversight of team members, including conducting regular touchbases / meetings, providing mentorship and motivation, development, performance monitoring, and creating development and coaching plans.
  • Establish and maintain team objectives and performance metrics.
  • Collaborate with cross-functional teams to design and implement digital solutions that align with the company's strategic goals and evolving business needs.
  • Oversee product lifecycle management, from conception to deployment, ensuring high-quality standards and user satisfaction.
  • Monitor emerging trends and technologies in the Digital Workplace and identify opportunities for implementation.
  • Develop and maintain robust information systems procedures, including backup strategies, disaster recovery plans, network maps, user training, and security protocols.
  • Drive the selection and procurement of cutting-edge technologies to enhance the digital workplace.
  • Provide expert-level support for a diverse range of software and hardware systems, ensuring optimal performance and user experience.
  • Oversee the resolution of incidents, service requests and problems associated with service failures or degradations related to hardware and software computing devices, including mobile equipment.
  • Support enterprise / Retail video collaboration solutions and conference rooms.
  • Accountable for the management of financial spend within allocated budget parameters.
  • Innovate and develop virtualization solutions across platforms, including but not limited to AWS, Azure, and Citrix Cloud, enhancing the company's cloud capabilities.
  • Establish and monitor key performance indicators (KPIs) to ensure transparency and accountability in system performance.

Skills and Qualifications:

  • Bachelor's degree in a relevant field is preferred; a graduate degree is a plus.
  • Equivalent experience of 4-6 years in Digital Workplace or systems / product management within IT may be considered.
  • A strong passion for leading-edge problem-solving and product development.
  • Exceptional attention to detail and a commitment to delivering high-quality work.
  • Outstanding communication skills, capable of articulating complex technical concepts to diverse audiences.
  • Proven ability to multitask and thrive in a dynamic, fast-paced environment.
  • Self-motivated with the ability to work independently and with minimal supervision.
  • Able to manage and govern internal and external partners, including vendors.

Physical Requirements:

  • Ability to perform physical tasks as outlined in the original job description, adapting to various work conditions and PPE requirements.
  • Maintain visual and auditory acuity to perform job functions effectively.

Work Schedule:

Nearest Major Market:

Working Environment

(No Information)

About Trulieve