Dispensary Associate - Full Time

Location: Fernandina Beach, FL

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Job Posted
May 28, 2024
Company: Trulieve

Company & Role Overview

Summary

"Trulieve Grows One Patient at a Time"

Requisition ID:

Remote Work Available:

Job Title

Department:

Reports To

FLSA Status:

Pay

Position Summary:

KEY DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to customers, guests, and coworkers.
  • Provide empathy and compassion to patients.
  • Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
  • Assist Managers and Shift Supervisors with returns in accordance with company policy.
  • Prepare and process patient orders in a timely and efficient manner.
  • Follow Trulieve Policies and Procedures.
  • Work directly with the leader on duty to enhance the customer experience.
  • Assist customers with any product or device issues.
  • Work with leadership and management to find solutions to customer issues.
  • Document customer issues and concerns on the customer's profile.
  • Maintain a clean and well-stocked workstation throughout the shift.
  • Any other task(s) as assigned by Management.

ADDITIONAL RESPONSIBILITIES AS DELIVERY ASSOCIATE AS NEEDED:

  • Must possess a valid driver's license and clear driving record to fulfill delivery driver role
  • Follow all Trulieve Policies and Procedures as delivery associate

ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT:

  • Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

SKILLS AND QUALIFICATIONS

  • High-school diploma or equivalent and experience in the field or in a similar field.
  • Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
  • Prior experience, preferably in retail and/or customer service area is a plus.
  • Must have prior cash handling experience.
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
  • Must be able to work effectively without supervision and in a team environment.
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
  • Able to understand and follow written/oral instructions.
  • Ability to interact with customers and team members respectfully and politely.
  • Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
  • Must possess the mental and physical capacities necessary to perform the job duties.
  • Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
  • Must be able to pass a comprehensive background record check.
  • Must be able to move intermittently throughout the workday.
  • Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
  • Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
  • Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.
  • Constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices:
  • Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)
  • Occasionally required to remain in a seated position.
  • Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays
  • A comprehensive benefits package including paid time off is offered with this position.
  • This position will work up to 40 hours per week and will be available "after hours" based on business needs

Equal Opportunity Employer - Trulieve Supports a Drug Free Workplace

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About Trulieve