Associate Store Manager

Location: Brewer, ME

View cannabis job requirements in Maine
Job Posted
Jun 09, 2024
Company: Acreage Holdings Co.

Company & Role Overview

Summary

Description

Why Northeast Patients Group?

Who you'll work for:

Our Culture:

About the Role:

How you'll make a difference:

  • Delivers a superior level of customer service, both in person and on the phone, coaches Budtenders and Lead Budtenders on the commitment to Customer Service Excellence
  • Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity
  • Maintains highest level of compliance at all times and ensures all proper legal and Company policies and procedures are strictly followed
  • Evaluates dispensary processes with Store Manager to ensure maximum efficiency
  • Becomes a subject matter expert; assists customers and coaches Budtenders to both advise and educate members on the safe dosage and other aspects of the medicine
  • Diffuses difficult situations and ensures issues are resolved to the member's satisfaction while upholding company standards
  • Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from the Human Resources Manager and/or Store Manager when handling delicate employee relations situations
  • Oversees inventory and cash management, daily and weekly, including accepting/initiating product transfers, proper product disposal, regular bank deposits; responsible for training Budtenders and Lead Budtenders on proper cash handling and inventory management
  • Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties
  • Is a brand ambassador; may attend outreach events during and outside of regularly scheduled work hours
  • Performs additional duties assigned by the Store Manager

Requirements

Skills to be Successful

:

  • High School diploma or equivalent
  • 2 years post-secondary education in a related field preferred
  • 2+ years' experience in a fast-paced client-service intensive industry - hospitality and retail background preferred
  • 1 year of experience in a management or team lead role (building and leading a team to success; lead by example)
  • Work history showing progressive responsibility, willingness to accept additional projects or challenges.
  • Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
  • Thorough understanding of how to achieve results in a highly compliant environment
  • Arithmetic necessary for basic inventory and cash management
  • Familiarity with history and varieties of cannabis preferred but not required
  • Outstanding phone, email, and in-person customer service skills/etiquette
  • Ability to communicate clearly and calmly in a positive and didactic manner
  • Skilled in performing job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
  • Demonstrated proactivity, flexibility, adaptability, and multi-tasking
  • Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity
  • Skilled in accurate cash management and inventory control
  • Ability to effectively plan and prioritize with focus and attention to detail
  • Ability to work effectively in both leading and being part of a team

Perks & Benefits:

  • Full suite of medical, dental, and vision insurance
  • Paid parental leave
  • 401 (k)
  • Paid Time Off
  • Short Term and Long-Term Disability
  • Employee Assistance Program
  • Employee life insurance and supplemental life
  • Spouse and child life and ADD&D
  • Pet insurance
  • FSA and HSA available

Schedule

  • Weekday and Weekend Availability
  • 5, 8-hour shifts
  • Store open 7 days a week from 10 am - 8 pm

Work Environment and Physical Demands

  • Must be able to work quickly but efficiently, while maintaining the integrity of the product.
  • Light to moderate lifting of up to 50 lbs.; heavier weights with assistance.
  • Must be able to stand for prolonged periods of time.
  • Must have reliable transportation

DISCLAIMER

Code of Conduct

Northeast Patients Group

Northeast Patients Group.

Company BenefitsBenefits for this job may vary.

Career Advancement, Career Training, Company Discounts, Dental, Medical, & Vision Benefits, Inclusive Environment, Life Insurance, Paid Parental Leave, Paid Time Off, Short-Term & Long-Term Disability

Working Environment

(No Information)

About Acreage Holdings Co.

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.