General Manager

Location: Phoenix, AZ

View cannabis job requirements in Arizona
Job Posted
Jun 10, 2024
Company: Trulieve

Company & Role Overview


"Trulieve Grows One Patient at a Time"

Requisition ID:

Remote Work Available:

Job Title:

Reports To:

FLSA Status:




  • Drives sales and revenue
  • Maintain the highest level of presentation, customer service, and compassion to all patients
  • Plan and implement strategies to drive service standards and attract new customers
  • Coordinate daily customer service operations (e.g., sales processes, orders, and payments)
  • Ensure maximum profitability and sales growth in all store functions by managing expense budgets, including deposits, accounts receivable, and profit and loss.
  • Adhere to all cannabis state-specific regulations and laws, execute, and enforce compliance efforts.
  • Create reports, analyze, and interpret retail data, such as revenues, expenses, and competition
  • Conduct regular audits to ensure the store is functionable and presentable
  • Review, maintain and update all departmental SOP's and assure that any changes are communicated to employees and the most recent SOP versions are available
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing team members
  • Monitor and maintain store inventory
  • Communicate with customers and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Resolve customer complaints/issues
  • Research emerging products and use information to update the store's merchandise
  • Schedule and analyze employee work times to ensure the store has adequate coverage daily


  • Bachelor's degree preferred, four years related experiences and/or training or equivalent combination of education and experience
  • Prior management experience, preferably in retail and/or customer service area is a plus
  • Must have prior cash handling experience
  • Must possess the ability to train, develop and evaluate a team of 40+ employees
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
  • Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
  • Ability to interact with customers and team members respectfully and politely


  • Must possess a valid driver's license and a clear driving record
  • Must be able to pass a level 1 and level 2 background check and drug screening
  • Must be at least 21 years of age
  • Must possess the mental and physical capacities necessary to perform the job duties



  • 45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace

Nearest Major Market:

Working Environment

(No Information)

About Trulieve