Dispensary Associate-Part Time

Location: Reading, PA

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Job Posted
Jun 11, 2024
Company: Trulieve

Company & Role Overview

Summary

"Trulieve Grows One Patient at a Time"

Requisition ID:

Remote Work Available:

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Reports To:

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ROLE SUMMARY:

KEY DUTIES AND RESPONSIBILITIES:

Patient Consultant:

  • Provide exceptional customer service to customers, guests, and coworkers
  • Provide empathy and compassion to patients
  • Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
  • Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy
  • Prepare and process patient orders in a timely and efficient manor
  • Follow Trulieve Policies and Procedures
  • Work directly with the LOD/Reception to enhance the customer experience.
  • Assist customer with any product or device issues.
  • Work with leadership and management to find solutions to customer issues.
  • Document customer issues and concerns on the customer's profile
  • Maintain a clean and well-stocked workstation throughout the shift
  • Any other task(s) as assigned by Management

Additional Responsibilities as Delivery Associate:

  • Verify products on the manifests match the products in each delivery before leaving the facility.
  • Communicate clearly to the customer, deliver product on time and safely.
  • Maintain records for each delivery in accordance with state and federal law, as well as company policy.
  • Process orders in the POS system and complete dispensation during each delivery.
  • Keep cash and products securely locked in the green bins stored in the trunk of the vehicle.
  • Inspect and maintain the delivery vehicles and all related equipment, putting in repair requests with management as necessary to maintain safe operation.
  • Relay customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever it is presented.
  • Monitor and evaluate safe work practices and maintain a safe work environment
  • Represent and uphold TruValues while facilitating in store-to-store transfers, patient deliveries, and service requests.
  • Must possess a valid driver's license and a clear driving record
  • Any other task(s) as assigned by Management

Additional Responsibilities as TruHost:

  • Follow Waitly guidelines and TruService Plan
  • Provide excellent customer service by displaying welcoming behaviors
  • Interact with customers waiting in lobby
  • Charge iPads at the end of the shift
  • Clear the wait list of any left-over customer names at the end of the shift.
  • Confirm the Waitly notification texts are accurate.
  • Assist with cleanliness of the lobby and showroom
  • Any other task(s) as assigned by Management

Additional Responsibilities as Reception:

  • Follow Waitly guidelines and TruService Plan
  • Keep all office supplies in the reception desk stocked and organized
  • Notify the appropriate person when more supplies are needed before they run out
  • Ensure the lobby television is on and functioning properly
  • Receive all shipments and mail. Notify leadership or management upon receiving them
  • Keep mini fridge stocked with water
  • Verify the customer's information is accurate and up to date with the customer
  • Notify leadership or management when non-company personal has arrived to complete assigned tasks and sign them in as a visitor
  • Any other task(s) as assigned by Management

Additional Responsibilities as Online Support:

  • Assist with processing all online orders, including deliveries, within a 2-hour timeframe.
  • Ensure the accuracy of product in order prior to POS
  • Ensure the ability of patient to purchase product in order prior to POS
  • Maintain a sense of urgency and be able to complete tasks with minimal supervision
  • Follow and uphold all policy and procedure per SOP
  • Follow lawful order of direct supervisor
  • Maintain a flexible work schedule by assisting in other departments when needed
  • Any other task(s) as assigned by Management

SKILLS AND QUALIFICATIONS:

  • High-school diploma or equivalent and experience in the field or in a similar field
  • Must be at least 18 years of age
  • Prior experience, preferably in retail and/or customer service area is a plus
  • Must have prior cash handling experience
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
  • Must be able to work effectively without supervision and in a team environment
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Able to understand and follow written/oral instructions
  • Ability to interact with customers and team members respectfully and politely
  • Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
  • Must possess the mental and physical capacities necessary to perform the job duties
  • Must possess a valid driver's license and a clear driving record to fulfill the Delivery Driver role
  • Must be able to pass a comprehensive background record check

ADDITIONAL MINIMUM QUALIFICATIONS:

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Working Environment

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About Trulieve