Dispensary Associate

Description

Why D&B Wellness, LLC?

Who you'll work for

:

Our Culture:

About the Role (

Requirements

How you'll make a difference

• Provide excellent customer service to all patients and customers and communicate in a positive and friendly manner in person and over the phone
• Assists with legally checking both adult-use consumers and medical patients according to the most recent standard operating procedures and Connecticut cannabis regulations
• Accurately process all point-of-sale transactions and verify order accuracy with customers
• Resolve inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure excellent customer service
• Able to answer questions about Connecticut cannabis laws and the Company from members and others
• Assists consumers in purchasing products on-site on the on-line website
• Provide information regarding adult-use products, as well as accessories sold on site.
• Assists the Assistant Dispensary Manager with cash management on a daily and weekly basis.
• Perform end of day closing procedures in POS system & investigate any variances at end of shift. Report any variances to closing manager to ensure effective communication & resolution
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality (HIPPA) laws and Company policies and procedures
• Maintains a clean, safe, and welcoming environment inside and outside the facility.
• Other duties that may be assigned by either the Assistant Dispensary Manager or the Dispensary Manager according to the business needs.

Skills to be Successful

• High school diploma or equivalent
• 2 years post-secondary education in a related field preferred
• 2+ years' experience in a fast-paced client-service intensive industry - hospitality and retail background preferred
• Familiarity with history and varieties of cannabis preferred, but not required.
• Outstanding phone and in-person customer service skills
• Demonstrates proactiveness, flexibility, adaptability, and multi-tasking
• Ability to maintain confidentiality and ethical conduct
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to effectively plan and prioritize
• Possess attention to detail
• Ability to work effectively as part of a team
• Absolute reliability and honesty
• Must have weekend and weeknight availability

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.