Customer Service Representative (Phone) - Bilingual (Spanish)

Location: Clearwater, FL

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Job Posted
Jun 26, 2024
Company: Trulieve

Company & Role Overview

Summary

"Trulieve Grows One Patient at a Time"

Requisition ID:

Remote Work Available:

ob Title:

Bilingual (Spanish)

Department:

Reports To:

FLSA Status:

Location: Hybrid, In office @ Clearwater Contact Center, FL.

ROLE SUMMARY:

KEY DUTIES AND RESPONSIBILITIES:

  • Provide a world class experience with an emphasis on top box interactions.
  • Educate customers on products, prices, and promotions.
  • Place orders for delivery/pickup on behalf of customers.
  • Speaks clearly and documents interactions with customers.
  • Follow the daily schedule provided by Workforce Management.
  • Identifying patient needs and providing solutions.

SKILLS AND QUALIFICATIONS:

  • Fluent Spanish Speaker.
  • Customer Satisfaction & Loyalty : The ideal candidate would love to speak with customers/consumers and goes the extra mile to ensure issues are resolved and expectations are exceeded.
  • Drive for Results : The ideal candidate is somewhat competitive and has a strong desire to meet deadlines and exceed individual and team goals.
  • Critical Thinking : The ideal candidate would be a problem solver who can process information quickly and leverages their resources to resolve issues on the first call.
  • Communication & Collaboration : The ideal candidate would be able to explain concepts and products to customers/consumers clearly and effectively and routinely checks in for understanding.

ADDITIONAL MINIMUM QUALIFICATIONS:

  • Must be fluent in Spanish.
  • Must be at least 21 years of age.
  • High school diploma or equivalent education required.
  • Must successfully complete a comprehensive background screening.

REQUIRED/PREFERRED EXPERIENCE:

  • Must have at least 1 year of experience in Customer Service.
  • Call Center experience is a plus.
  • Bilingual (Spanish)
  • Microsoft office basic skills.

PHYSICAL REQUIREMENTS:

  • Must be able to have effective communication skills with all levels of leadership.

WORK SCHEDULE:

  • 40 hours weekly, phone role.
  • Must be available to work evenings, weekends, and occasional holidays.

Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace

Nearest Major Market:

Working Environment

(No Information)

About Trulieve