Assistant General Manager

Location: Dania Beach, FL

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Job Posted
Jul 04, 2024
Company: Trulieve

Company & Role Overview

Summary

"Trulieve Grows One Patient at a Time"

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Remote Work Available:

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Reports To:

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ROLE SUMMARY

KEY DUTIES AND RESPONSIBILITIES

  • Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results.
  • Responsible for department scheduling based on business needs.
  • Maintain an ultimate customer experience environment by leading and coaching teams to company service standards
  • Oversee the daily operations of the store to ensure regulatory compliance and Trulieve's policies and procedures.
  • Partner with the General Manager to provide coaching, training and development to the showroom team that is focused on company/service standards and accountability to meeting team specific objectives
  • Monitor Dispensary Associate interactions with customer, and ensuring proper verbiage is being used.
  • Responsible for handling and resolving patient issues and escalations.
  • Monitor queues in Waitly to ensure timely processing and identify opportunities by communicating with the team on issues, concerns, and updates
  • Maintain knowledge of loss prevention policies and procedures
  • Maintain strictest confidentiality in compliance with HIPAA guidelines
  • Maintain good working relationships with other store operating areas as needed.
  • Perform any other tasks that have been assigned by management.

SKILLS AND QUALIFICATIONS

  • Minimum of an associate degree is preferred
  • Must be at least 21 years of age
  • Must have prior cash handling experience
  • Management experience, preferably in retail and/or customer service area is a plus
  • Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Highly motivated, confident, high-energy; flexible and adaptable to changing priorities
  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
  • Strong attention to detail; time-management, prioritization and organizational skills
  • Must possess the ability to train, develop and evaluate a patient consultant team
  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
  • Must be computer literate
  • Must possess the mental and physical capacities necessary to perform the job duties
  • Must possess a valid driver's license and a clear driving record
  • Must be able to pass a comprehensive background record check and drug screening

ADDITIONAL MINIMUM QUALIFICATIONS

PHYSICAL REQUIREMENTS

  • constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices;
  • frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
  • occasionally required to remain in a seated position.

WORK SCHEDULE:

Equal Opportunity Employer

Trulieve Supports a Drug-Free Workplace

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Working Environment

(No Information)

About Trulieve