Company & Role Overview
Summary
"Trulieve Grows One Patient at a Time"
Requisition ID:
Remote Work Available:
Job Title:
Department:
Reports To:
FLSA Status:
Location:
ROLE SUMMARY:
KEY DUTIES AND RESPONSIBILITIES:
Patient Consultant:
- Provide exceptional customer service to customers, guests, and coworkers
- Provide empathy and compassion to patients
- Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
- Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy
- Prepare and process patient orders in a timely and efficient manor
- Follow Trulieve Policies and Procedures
- Work directly with the LOD/Reception to enhance the customer experience.
- Assist customer with any product or device issues.
- Work with leadership and management to find solutions to customer issues.
- Document customer issues and concerns on the customer's profile
- Maintain a clean and well-stocked workstation throughout the shift
- Any other task(s) as assigned by Management
Additional Responsibilities as Delivery Associate:
- Verify products on the manifests match the products in each delivery before leaving the facility.
- Communicate clearly to the customer, deliver product on time and safely.
- Maintain records for each delivery in accordance with state and federal law, as well as company policy.
- Process orders in the POS system and complete dispensation during each delivery.
- Keep cash and products securely locked in the green bins stored in the trunk of the vehicle.
- Inspect and maintain the delivery vehicles and all related equipment, putting in repair requests with management as necessary to maintain safe operation.
- Relay customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever it is presented.
- Monitor and evaluate safe work practices and maintain a safe work environment
- Represent and uphold TruValues while facilitating in store-to-store transfers, patient deliveries, and service requests.
- Must possess a valid driver's license and a clear driving record
- Any other task(s) as assigned by Management
Additional Responsibilities as TruHost:
- Follow Waitly guidelines and TruService Plan
- Provide excellent customer service by displaying welcoming behaviors
- Interact with customers waiting in lobby
- Charge iPads at the end of the shift
- Clear the wait list of any left-over customer names at the end of the shift.
- Confirm the Waitly notification texts are accurate.
- Assist with cleanliness of the lobby and showroom
- Any other task(s) as assigned by Management
Additional Responsibilities as Reception:
- Follow Waitly guidelines and TruService Plan
- Keep all office supplies in the reception desk stocked and organized
- Notify the appropriate person when more supplies are needed before they run out
- Ensure the lobby television is on and functioning properly
- Receive all shipments and mail. Notify leadership or management upon receiving them
- Keep mini fridge stocked with water
- Verify the customer's information is accurate and up to date with the customer
- Notify leadership or management when non-company personal has arrived to complete assigned tasks and sign them in as a visitor
- Any other task(s) as assigned by Management
Additional Responsibilities as Online Support:
- Assist with processing all online orders, including deliveries, within a 2-hour timeframe.
- Ensure the accuracy of product in order prior to POS
- Ensure the ability of patient to purchase product in order prior to POS
- Maintain a sense of urgency and be able to complete tasks with minimal supervision
- Follow and uphold all policy and procedure per SOP
- Follow lawful order of direct supervisor
- Maintain a flexible work schedule by assisting in other departments when needed
- Any other task(s) as assigned by Management
SKILLS AND QUALIFICATIONS:
- High-school diploma or equivalent and experience in the field or in a similar field
- Must be at least 18 years of age
- Prior experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
- Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
- Must be able to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to understand and follow written/oral instructions
- Ability to interact with customers and team members respectfully and politely
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
- Must possess the mental and physical capacities necessary to perform the job duties
- Must possess a valid driver's license and a clear driving record to fulfill the Delivery Driver role
- Must be able to pass a comprehensive background record check
ADDITIONAL MINIMUM QUALIFICATIONS:
PHYSICAL REQUIREMENTS:
WORK SCHEDULE:
Working Environment
(No Information)