Sales Support Specialist

Description

Why NYCANNA?

Who you'll work for:

Our Culture:

About the Role:

How you'll make a difference:

• Embraces and effectively communicates NYCANNA's mission, vision, and goals.

• Help maintain a positive image of the NYCANNA brand(s).

• Collaborates with the Wholesale Sales and Marketing teams to help develop and execute marketing strategies and campaigns.

• Educates customers, retailers, and distributors about our products and champions our online training platform.

• Tracks marketing material supplies and notifies the Wholesale Sales team of current inventory levels and future orders.

• Participates in trade shows and other industry-related event attendance, where support may be required.

• Collaborates with Logistics and Transport to provide dispensaries with delivery documents minimally 24-48 hours in advance of their scheduled deliveries.

• Assists the Wholesale Sales Manager and Coordinators with building rapport with customers and vendors.

• Monitors customer feedback and potential escalating issues and/or complaints on customer service.

• Tracks customer preferences, metrics, and media campaigns.

• Represents the company in full compliance with both state and company policies and regulations, at grand openings, product launches, and events.

• Brainstorms ideas and participates in training and workshops.

• Works closely with the Wholesale Sales team to help update dispensary profiles and sales operation data entry.

• Other duties as assigned by the Wholesale Sales Manager.

Skills to be Successful (minimum qualifications) :

Education and/or Work Experience Requirements:

• High school diploma or equivalent required
• Minimum 2 years of sales support experience required.

• 2 years of post-secondary education in a related field preferred

• Minimum 2 years' experience in a fast-paced client-service intensive industry - hospitality and retail backgrounds - preferred

• Industry experience preferred

Additional Qualifications:

• Prior experience in a sales/ support environment

• Excellent verbal and written communication skills

• Accuracy and detail oriented

• Friendly, approachable, and outgoing personality

• Working knowledge of social media platforms and tools

• Adaptable with the ability to prioritize tasks

• Ability to travel with reliable transportation.

• Computer literate with proficiency in Microsoft Office Suite

Physical Demands:

• Ability to stand for extended periods of time

• Use of hand dexterity for extended periods of time

• Ability to lift 50 pounds comfortably
• Ability to squat, kneel, twist and bend comfortably

Physical Demands:

• Ability to stand for extended periods of time
• Use of hand dexterity for extended periods of time
• Ability to lift 50 pounds comfortably
• Ability to squat, kneel, twist and bend comfortably

Perks & Benefits:

• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• Pet insurance
• FSA and HAS available

Schedule

Work Environment and Physical Demands

Code of Conduct

NYCANNA

NYCANNA.

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.