Assistant Store Manager

Description

Why Northeast Patients Group?

Who you'll work for:

Our Culture:

About the Role:

How you'll make a difference:

• Delivers a superior level of customer service, both in person and on the phone, coaches Budtenders and Lead Budtenders on the commitment to Customer Service Excellence
• Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity
• Maintains highest level of compliance at all times and ensures all proper legal and company policies and procedures are strictly followed
• Evaluates dispensary processes with Store Manager to ensure maximum efficiency
• Becomes a subject matter expert; assists customers and coaches Budtenders to both advise and educate customers
• Diffuses difficult situations and ensures issues are resolved to the customer's satisfaction while upholding company standards
• Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from the Human Resources Manager and/or Store Manager when handling delicate employee relations situations
• Oversees inventory and cash management, daily and weekly, including accepting/initiating product transfers, proper product disposal, regular bank deposits; responsible for training Budtenders and Lead Budtenders on proper cash handling and inventory management
• Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties
• Is a brand ambassador; may attend outreach events during and outside of regularly scheduled work hours
• Performs additional duties assigned by the Store Manager

Requirements

• High School diploma or equivalent
• 2 years post-secondary education in a related field preferred
• 2+ years' experience in a fast-paced client-service intensive industry - hospitality and retail background preferred
• 1 year of experience in a management or team lead role (building and leading a team to success; lead by example)
• Work history showing progressive responsibility, willingness to accept additional projects or challenges.
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Thorough understanding of how to achieve results in a highly compliant environment
• Arithmetic necessary for basic inventory and cash management
• Familiarity with history and varieties of cannabis preferred but not required
• Outstanding phone, email, and in-person customer service skills/etiquette
• Ability to communicate clearly and calmly in a positive and didactic manner
• Skilled in performing job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
• Demonstrated proactivity, flexibility, adaptability, and multi-tasking
• Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity
• Skilled in accurate cash management and inventory control
• Ability to effectively plan and prioritize with focus and attention to detail
• Ability to work effectively in both leading and being part of a team

Perks & Benefits:

• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• Pet insurance
• FSA and HSA available *Based on eligibility.

Schedule:

Work Environment and Physical Demands:

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs.; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Must have reliable transportation

DISCLAIMER:

Code of Conduct:

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.