Company & Role Overview
Summary
Description
Why Northeast Patients Group?
Who you'll work for:
Our Culture:
About the Role: Team Lead Budtender
How you'll make a difference:
- Greets customers in person or on the phone
- Maintains customer records in compliance with State law and Company policy
- Answers questions about the law and the Company from customers and others
- Assists customers in selecting product
- Assists Store Manager and/or Associate Store Manager with inventory and cash management, daily and weekly
- Maintains a clean, safe, welcoming environment inside and outside the facility
- Other duties as assigned by the Store Manager and/or Assistant Store Manager according to Company needs
Opening
- Unlock the store, disarm the building, ensure lights are turned on, etc.
- Ensure all product is pulled out of safe room and placed into proper product holding units
- Ensure store is clean (vacuumed, trash bags replaced, display case free of fingerprints, etc.)
- Ensure cash drawer is activated and there is appropriate amount of change to get through the day
- Schedule lunch breaks
Closing
- Run report to determine sales numbers for the day
- Reconcile cash drawer after it has been counted by Budtender
- Bundle cash and put into deposit envelope
- Print out Physical Count Worksheet and Inventory Status Report and check counted inventory against expected inventory per Inventory SOP
- Send out end of day e-mail with sales/visits numbers
- Ensure all lights are off, doors are locked, and alarm is set before leaving
- Assists Budtenders with voids, etc. in Dutchie
- Handles Customer interactions outside of Budtender realm of responsibility
- Disgruntled members
- Dutchie uncertainties (error codes, etc.)
- Ensures SOPs are being strictly followed by staff
- Addresses performance issues with Budtenders, as needed
- Receives transfers of product
Requirements
Required Skills
- Outstanding phone and in-person customer service skills
- Ability to communicate clearly
- Thriving to perform job duties in a fast-paced work environment with the ability to stay even-keeled in periods of stress
- Demonstrated proactivity, flexibility, adaptability, and multi-tasking
- Ability to maintain confidentiality and ethical conduct
- Accurate cash management and inventory control skills
- Proficient computer skills
- Ability to focus; attention to detail
- Ability to work effectively as part of a team
Skills to be Successful:
- High school diploma or equivalent
- 2 years post-secondary education in a related field preferred.
- 3+ years' experience in a fast-paced client-service intensive industry - hospitality and retail backgrounds preferred
- Work history showing progressive responsibility as well as willingness to accept, lead and complete additional projects or challenges
- Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems).
- Arithmetic necessary for basic inventory and cash management.
- Familiarity with history and varieties of cannabis preferred but not required
Perks & Benefits*:
- Full suite of medical, dental, and vision insurance
- Paid parental leave
- 401 (k)
- Paid Time Off
- Short Term and Long-Term Disability
- Employee Assistance Program
- Employee life insurance and supplemental life
- Spouse and child life and ADD&D
- Pet insurance
- FSA and HSA available *Based on eligibility.
Schedule:
Work Environment and Physical Demands:
Code of Conduct:
Company BenefitsBenefits for this job may vary.
Working Environment
About Acreage Holdings Co.
Headquartered in New York City, Acreage is a multi-state operator of cannabis cultivation and retailing facilities in the U.S., including the company’s national retail store brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.
Since its founding in 2011, Acreage has focused on building and scaling operations to create a seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.