Team Lead Budtender

Description

Why Northeast Patients Group?

Who you'll work for:

Our Culture:

About the Role: Team Lead Budtender

How you'll make a difference:

• Greets customers in person or on the phone
• Maintains customer records in compliance with State law and Company policy
• Answers questions about the law and the Company from customers and others
• Assists customers in selecting product
• Assists Store Manager and/or Associate Store Manager with inventory and cash management, daily and weekly
• Maintains a clean, safe, welcoming environment inside and outside the facility
• Other duties as assigned by the Store Manager and/or Assistant Store Manager according to Company needs

Opening

• Unlock the store, disarm the building, ensure lights are turned on, etc.
• Ensure all product is pulled out of safe room and placed into proper product holding units
• Ensure store is clean (vacuumed, trash bags replaced, display case free of fingerprints, etc.)
• Ensure cash drawer is activated and there is appropriate amount of change to get through the day
• Schedule lunch breaks

Closing

• Run report to determine sales numbers for the day
• Reconcile cash drawer after it has been counted by Budtender
• Bundle cash and put into deposit envelope
• Print out Physical Count Worksheet and Inventory Status Report and check counted inventory against expected inventory per Inventory SOP
• Send out end of day e-mail with sales/visits numbers
• Ensure all lights are off, doors are locked, and alarm is set before leaving

• Assists Budtenders with voids, etc. in Dutchie
• Handles Customer interactions outside of Budtender realm of responsibility
• Disgruntled members
• Dutchie uncertainties (error codes, etc.)
• Ensures SOPs are being strictly followed by staff
• Addresses performance issues with Budtenders, as needed
• Receives transfers of product

Requirements

Required Skills

• Outstanding phone and in-person customer service skills
• Ability to communicate clearly
• Thriving to perform job duties in a fast-paced work environment with the ability to stay even-keeled in periods of stress
• Demonstrated proactivity, flexibility, adaptability, and multi-tasking
• Ability to maintain confidentiality and ethical conduct
• Accurate cash management and inventory control skills
• Proficient computer skills
• Ability to focus; attention to detail
• Ability to work effectively as part of a team

Skills to be Successful:

• High school diploma or equivalent
• 2 years post-secondary education in a related field preferred.
• 3+ years' experience in a fast-paced client-service intensive industry - hospitality and retail backgrounds preferred
• Work history showing progressive responsibility as well as willingness to accept, lead and complete additional projects or challenges
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems).
• Arithmetic necessary for basic inventory and cash management.
• Familiarity with history and varieties of cannabis preferred but not required

Perks & Benefits*:

• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• Pet insurance
• FSA and HSA available *Based on eligibility.

Schedule:

Work Environment and Physical Demands:

Code of Conduct:

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.