Dispensary Associate - Full Time

"Trulieve Grows One Patient at a Time"

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ROLE SUMMARY

KEY DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
• Assist Assistant Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manor
• Follow Trulieve Policies and Procedures
• Work directly with the LOD/Reception to enhance the customer experience.
• Assist customer with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift
• Any other task(s) as assigned by Management

Additional Responsibilities as Delivery Associate:

• Verify products on the manifests match the products in each delivery before leaving the facility.
• Communicate clearly to the customer, deliver product on time and safely.
• Maintain records for each delivery in accordance with state and federal law, as well as company policy.
• Process orders in the POS system and complete dispensation during each delivery.
• Keep cash and products securely locked in the green bins stored in the trunk of the vehicle.
• Inspect and maintain the delivery vehicles and all related equipment, putting in repair requests with management as necessary to maintain safe operation.
• Relay customer feedback, including concerns, complaints, damaged deliveries, returns, and competitive knowledge whenever it is presented.
• Monitor and evaluate safe work practices and maintain a safe work environment
• Represent and uphold TruValues while facilitating in store-to-store transfers, patient deliveries, and service requests.
• Must possess a valid driver's license and a clear driving record
• Any other task(s) as assigned by Management

Additional Responsibilities as TruHost:

• Follow Waitly guidelines and TruService Plan
• Provide excellent customer service by displaying welcoming behaviors
• Interact with customers waiting in lobby
• Charge iPads at the end of the shift
• Clear the wait list of any left-over customer names at the end of the shift.
• Confirm the Waitly notification texts are accurate.
• Assist with cleanliness of the lobby and showroom
• Any other task(s) as assigned by Management

Additional Responsibilities as Reception:

• Follow Waitly guidelines and TruService Plan
• Keep all office supplies in the reception desk stocked and organized
• Notify the appropriate person when more supplies are needed before they run out
• Ensure the lobby television is on and functioning properly
• Receive all shipments and mail. Notify leadership or management upon receiving them
• Keep mini fridge stocked with water
• Verify the customer's information is accurate and up to date with the customer
• Notify leadership or management when non-company personal has arrived to complete assigned tasks and sign them in as a visitor
• Any other task(s) as assigned by Management

Additional Responsibilities as Online Support:

• Assist with processing all online orders, including deliveries, within a 2-hour timeframe.
• Ensure the accuracy of product in order prior to POS
• Ensure the ability of patient to purchase product in order prior to POS
• Maintain a sense of urgency and be able to complete tasks with minimal supervision
• Follow and uphold all policy and procedure per SOP
• Follow lawful order of direct supervisor
• Maintain a flexible work schedule by assisting in other departments when needed
• Any other task(s) as assigned by Management

SKILLS AND QUALIFICATIONS

• High-school diploma or equivalent and experience in the field or in a similar field
• Must be at least 21 years of age
• Prior experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
• Must be able to work effectively without supervision and in a team environment
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to understand and follow written/oral instructions
• Ability to interact with customers and team members respectfully and politely
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
• Must possess the mental and physical capacities necessary to perform the job duties
• Must possess a valid driver's license and a clear driving record to fulfill the Delivery Driver role
• Must be able to pass a comprehensive background record check

ADDITIONAL MINIMUM QUALIFICATIONS

• Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.

PHYSICAL REQUIREMENTS:

• constantly required to move/traverse throughout entire facility, including confined spaces; accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices; frequently required to manipulate objects of varying sizes and weights (e.g., product, packaging, tools, office machinery); push/pull objects up to 50lbs; lift/carry/position objects up to 50lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl);
• occasionally required to remain in a seated position.

WORK SCHEDULE:

• Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Equal Opportunity Employer l Trulieve Supports a Drug Free Workplace

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