Retail Operations Director

JOB SUMMARY

CORE JOB DUTIES

• Develop a cohesive national retail strategy & tactical plan, working closely with the VP, Retail Operations and regional retail leadership to develop strategies and standards for our retail vertical
• Build plans for all aspects of national retail operations, ensuring consistent store-level execution and adherence
• Demonstrate an ability to gain alignment with in-region retail leaders and stakeholders, ensuring national retail initiatives have regional buy-in
• Lead a dynamic team of managers spanning various subject areas including national initiatives planning, communications, training, SOP documentation and customer relations.
• Manage a team responsible for our national retail communications, ensuring national initiatives are clearly communicated to the right stakeholders to drive best-in-class execution
• Hold your team to a high standard of reliability, ensuring consistent delivery against timelines and total retail priorities
• Manage to a corporate retail operations budget including quarterly forecasting and reporting in collaboration with finance
• Coach and develop your team of leaders including building of professional development plans and completing quarterly performance reviews
• Provide guidance and influence decision-making processes, resolving conflicts and obstacles that may arise during the project lifecycle.
• Serve as the core liaison between corporate Retail Operations and region Retail Operations, driving trust and efficiency by supporting region ambitions and goals with tactical plans and strategies

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Minimum 7 years of experience in retail operations, preferably in a related industry
• Minimum of 3 years leading and developing a team
• Multi-unit or regional retail leadership experience required. Preferably experienced career growth from a store leader into a regional leader."
• Proven track record of people management
• Strong organization, project management and planning skills
• Demonstrated ability to drive results and adapt to changing business needs in a fast-paced environment
• Excellent written, oral and presentation skills

BENEFITS

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEED initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.