Company & Role Overview
Summary
Description
Why D&B Wellness, LLC?
Who you'll work for
:
Our Culture:
About the Role (
Requirements
How you'll make a difference
- Provide excellent customer service to all patients and customers and communicate in a positive and friendly manner in person and over the phone
- Assists with legally checking both adult-use consumers and medical patients according to the most recent standard operating procedures and Connecticut cannabis regulations
- Accurately process all point-of-sale transactions and verify order accuracy with customers
- Resolve inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure excellent customer service
- Able to answer questions about Connecticut cannabis laws and the Company from members and others
- Assists consumers in purchasing products on-site on the on-line website
- Provide information regarding adult-use products, as well as accessories sold on site.
- Assists the Assistant Dispensary Manager with cash management on a daily and weekly basis.
- Perform end of day closing procedures in POS system & investigate any variances at end of shift. Report any variances to closing manager to ensure effective communication & resolution
- Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality (HIPPA) laws and Company policies and procedures
- Maintains a clean, safe, and welcoming environment inside and outside the facility.
- Other duties that may be assigned by either the Assistant Dispensary Manager or the Dispensary Manager according to the business needs.
Skills to be Successful
- High school diploma or equivalent
- 2 years post-secondary education in a related field preferred
- 2+ years' experience in a fast-paced client-service intensive industry - hospitality and retail background preferred
- Familiarity with history and varieties of cannabis preferred, but not required.
- Outstanding phone and in-person customer service skills
- Demonstrates proactiveness, flexibility, adaptability, and multi-tasking
- Ability to maintain confidentiality and ethical conduct
- Skill in accurate cash management and inventory control
- Strong written and oral interpersonal communication skills
- Ability to effectively plan and prioritize
- Possess attention to detail
- Ability to work effectively as part of a team
- Absolute reliability and honesty
- Must have weekend and weeknight availability
Company BenefitsBenefits for this job may vary.
Working Environment
About Acreage Holdings Co.
Headquartered in New York City, Acreage is a multi-state operator of cannabis cultivation and retailing facilities in the U.S., including the company’s national retail store brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.
Since its founding in 2011, Acreage has focused on building and scaling operations to create a seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.