General Manger

Job Purpose: Supervise the daily operations of dual license Medical & Adult Use Cannabis Dispensary including but not limited to; laws, ordering, paperwork, sales, cash handling processes, inventory management, customer service, regulatory compliance, patient/patron communication, patient/patron education, and patient/patron information management.

General manager will oversee a team of 25 including budtenders, shift managers, compliance manager and inventory manager at a fast paced and high output Dispensary retail store.

 Help company achieve business, marketing, sales, goals, and objective.

 Oversee proper records management

 Train all employees on policies, process, procedures, and roles.

 Reward and discipline team members.

 Maintain a clean and organized work environment.

 Help team assist patients/patrons

 Coordinate with marketing team to increase sales and patient volumes, run reports, and respond to social media and email requests. Set or approve daily sales.

 Provide updates of patient volume, new patients, repeat patients, weekly sales volume, and percent sales volume of new vs. repeat patients, etc. as requested by Director

 Comply with company cash handling policies and perform daily cash management responsibilities per company policy; ensure cash is accurate. Solve all cash shortfalls.

 Ensure scheduling needs are satisfied; maintain schedule when team members need shifts covered by being their main point of contact. Help team educate patients/patrons on cannabis properties and selection of proper genetics per the patient’s desired effect.

 Help team educate customers on proper dosage and selection of edibles per the customer’s desired effect.

 Manage sales and patient database.

 Maintain relationships with vendors developed by Director.

 Place orders for the procurement of saleable MMC and/or RMS supplies.

 Oversee daily inventory management via perpetual inventory system (Flowhub POS) and ensure inventory is accurate.

 Maintain a culture of high quality customer service, patient communication, and troubleshooting customer service

issues/complaints.

 Assist accountants with periodic sales and inventory audits.

 Assist State and Local government auditors and law enforcement with inventory, sales, and compliance audits.

 Assure daily compliance with MCA policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

 Comply with all HR policies including confidentiality and non-disclosure.

 Attend and participate at weekly director meetings, in ongoing education and professional development, and monthly team meetings.

 Contribute to team environment and company advancement per strategic direction set by management.

 Daily correspondence via email, manager’s log, and to Director, Compliance Manager, and retail staff as needed.

 Staff hiring, dismissal and sceduling

Physical aptitude and health necessary to perform manual labor tasks required for the proper management of center. Can include: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, carrying boxes, and ability to lift up to 40 lbs. and push/pull up to 60 lbs.

Must be able to qualify to receive a Maryland Cannabis administration agent badge. Previous Industry Management experience required. Pay scale based on experience.

21 years of age or older. No felony convictions and must successfully pass an extensive background check. Must have reliable transportation.

Knowledge: Working knowledge of medical and/or retail marijuana. Knowledge of local and state laws and regulations pertaining to medical and/or retail marijuana.

Skill: Reporting and information management, Microsoft Office, process management, team problem solving, inventory control, and medical and/or retail marijuana policy and law

Ability: Strong problem solving, communication and organizational skills, anticipatory thinking, calculating, multi-tasking, attention to details, conflict resolution, teamwork, and professionalism, accountability, and proactive active behavior. Your success and happiness in this position will require positive behavior, a cooperative nature, and self-motivation.

Education or Formal Training: High School Diploma or GED equivalent required.