Customer Care Agent

Location: Las Vegas, NV

View cannabis job requirements in Nevada
Job Posted:
Sep 26, 2024
Company:
Jushi

Company & Role Overview

Summary

CUSTOMER CARE AGENT

THE TEAM:

WHAT YOU WILL DO:

  • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
  • Provide great customer care
  • Maintains and updates customer information as needed
  • Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concerns
  • Resolve and de-escalate any situation
  • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
  • All other job duties as assigned

WHAT WE ARE LOOKING FOR:

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor's degree in any field preferred
  • Minimum of 2 years' experience in a call center setting.
  • Excellent computer, language and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone

PHYSICAL REQUIREMENTS

  • Constantly perform desk-based computer tasks
  • Frequently sitting
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

BONUS DUTIES YOU SHOULD UNDERSTAND:

Company BenefitsBenefits for this job may vary.

401(k) with Company Match, Career Advancement, Career Training, Company Discounts, Dental, Medical, & Vision Benefits, Inclusive Environment, Life Insurance, Paid Time Off, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability

Working Environment

(No Information)

About Jushi

Jushi continues to grow rapidly with new cultivation, manufacturing & retail licenses!