Assistant Dispensary Manager

Description

Essential Duties and Responsibilities:

Summary:

Duties and Responsibilities:

• Delivers a superior level of customer service, both in person and on the phone.

• Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity.

• Always maintains highest level of compliance and ensures all proper legal and Company policies and procedures are strictly followed.

• Work with store manager to diffuse difficult situations and ensures issues are resolved to the member's satisfaction while upholding company standards.

• Have knowledge of Biotrack.

• Compare safe inventory to retail inventory in daily audits.

• Accurately balance cash drawer at the end of each day.

• Maintain appropriate retail floor stock levels and display quality.

• Work with the Manager to communicate all issues that come up at the store.

• Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties.

• Follow company policies and procedures.

• May help in other departments as needed/Other duties as assigned.

People Management Responsibilities

• Assists Dispensary Manager in leading achievement of monthly, quarterly and annual revenue goals through exceptional patient service, leveraging store assets, direct supervision of team members and "strategic selling" on the sales floor.

• Assists in the execution of SOPs, KPIs and best practices to train and educate assigned team members.

• Leads and encourages effective communication and collaboration amongst the team

• Assists with Dispensary Manager in on-boarding and training dispensary staff at assigned location(s).

• Provides ongoing coaching and development with team members via assigned task and goal performance as well as opportunities to either enhance or drive operational improvements.

• Addresses employee relations' issues professionally and swiftly with the HR team.

• Assists Dispensary Manager in on-going staff training on products, product usage methods, properties of cannabis, cannabinoids, and terpenes to enable a "strategic selling" culture.

• Ensures that the dispensary - interior (includes BOH) and exterior - are clean and presentable.
• Assists Dispensary Manager in daily operation of the dispensary and team members - scheduling, opening/closing/changing shifts - and task delegation.
• Ensures activities and processes by team members are compliantly executed in accordance with company policies, practices and procedures.
• Utilizes reward and recognition programs for exceptional employee performance.
• Willing to travel to other locations for training and/or coverage.

Sales and Operations Management Responsibilities

• Regularly monitors business results (using seed-to-sale programs, DOMO, and other industry resources) to strategize and enable achievement of KPIs including but not limited to sales, customer service, inventory levels, payroll cost and operating expense management.

• Assists Dispensary Manager in implementing operational processes in compliance with NY regulations and ensures any legislative and procedural changes relating to the sales and distribution of cannabis are clearly communicated to the dispensary staff.

• Demonstrates knowledge of all aspects of NY's cannabis industry to ensure patients are benefitting from up-to-date and effective cannabis practices.

• Partners with Marketing to deliver and successfully execute promotional initiatives and retail events.

• Identifies and implements business process improvements in partnership with regional team partners.

• Performs other related duties, as assigned.

Inventory Management Responsibilities

• Analyzes inventory trends and directly oversees inventory management/tracking (including orders, keeping stock current) for compliancy, accuracy and ensuring adequate stock levels, proper product assortment and consistent replenishment, especially top selling skus

• Ensures adherence to all inventory SOPs to promote reporting consistency, mitigate loss and be compliant with applicable regulations.

• Supports the Dispensary Manager in maintaining vendor relations to establish promotional partnerships, deliver product feedback and plan for product education.

Cash Management Responsibilities

• Ensures cash in store is regularly counted, cross-checked, and balanced.

• Ensures adequate cash and change is on-hand to facilitate sales and transactions.

• Implements efficient cash controls and handling procedures to mitigate any potential loss.

• Promptly investigates any cash variances and determines cause for any overage/shortage and subsequent corrective actions.

• Holds assigned team members accountable for consistent and accurate cash handling practices.

Compliance, Safety and Security Responsibilities

• Collaborates with Compliance to meet state reporting requirements (sales, inventory, reports, etc).

• Maintains current knowledge of NY regulations and ensures all team members are properly trained.

• Collaborates with the National Security Director and Security Manager to define policies, practices, and procedures including recognizing risk and developing potential mitigation plans

Administrative Duties:

• Oversees, trains and manages associate(s). Responsible for the hiring, performance reviews and disciplinary action.

• Complies with Company SOP's and New York State guidance

• Maintain personal training status and records consistent with company policies and procedures.

• Create and submit purchase requisitions to the Purchasing Department

• Create and send daily and weekly progress summary report emails to Director of Retail

• Maintain good working relationships with vendors to ensure smooth and effective communication.

Basic Qualifications:

Education and/or Work Experience Requirements:

• High school diploma or equivalent required

• Minimum experience of 1 year leadership experience.

• 5+ years of progressively responsible experience in a fast-paced, customer-facing environment. Cannabis industry experience is desirable but not required.

• Demonstrated track record in retail management.

Additional Qualifications:

Required Knowledge

• Proficient in terms of operating computer & office equipment (Microsoft Office; Word, Excel, PowerPoint. Office Equipment; Copiers, Printers, Telephone Systems).

• Ability to provide excellent customer service

• Ability to maintain confidentiality

• Ability to focus, attention to detail

• Ability to work effectively as part of a team

• Effective communication skills

• Ability to remain calm in periods of high stress or unusual activity

Skills and Abilities

• Strong leadership skills: Ability to effectively lead, coach, and develop direct reports.

• Organizational skills (vis-a-vis managing the team and data)

• Excellent problem-solving and analytical skills, with a proven record of accomplishment of delivering against multiple priorities in a fast-paced, dynamic environment.

• Attention to detail in all aspects of job responsibilities.

• Ability to multi-task.

• Exceptional time-management skills; Ability to effectively plan, prioritize and deliver.

• Ability to maintain confidentiality; reliable and honest.

• Attention to detail to ensure the highest level of quality finished products

• Effective communication/listening skills, and ability to influence decision making.

• Ability to remain calm in potential periods of high stress or unusual activity.

Physical Requirements

• Extended time standing, sitting, walking, bending, and reaching

• Close visual focus required

• This position occasionally requires the extended and repetitive use of arms, hands, and fingers to cut and manipulate small objects

• The work environment characteristics and physical demands described here are representative of those an employee encounters, while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching into cabinets and displays to show and review product(s). Ability to maintain a stationary sitting or standing position for up to eight hours a day based on business needs and sales volume; and ability to bend and retrieve products from lower shelves. This role also enters information into sales and tracking systems requiring hand dexterity and the ability to visually verify correct product information.

DISCLAIMER

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.