Quality Assurance Specialist

SCHEDULE

JOB SUMMARY

CORE JOB DUTIES

• Performs finished product sampling and inspection.
• Performs equipment and product line clearances before production runs.
• Inspects retain samples and customer return samples, as deemed necessary.
• Writes customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
• Writes QMS documents, including routing and/or approval of change request packages, as requested.
• Inspects packaged orders to ensure correct content and quantities, as deemed necessary
• Reviews in-process batch documentation to ensure real-time compliance to product specifications, good documentation practices and written policies/procedures.
• Reviews in-process batch documentation, logbooks, test results, and good documentation practices.
• Performs batch record reviews and audits as assigned.
• Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provides advice with process improvements to eliminate errors and reduce risk.
• Monitors compliance to established Good Manufacturing Practice (GMP) and Safe Food Quality (SQF) guidance.
• Executes action plans for product quarantine, destruction, rework, withdrawal/recall
• Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
• May require travel to other states or facilities to perform training and/or assist with quality issues.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Bachelors Degree, 3-5 years' experience OR Associate Degree, 5+ years' experience
• Prior experience in highly regulated industry. Highly desirable: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis. Highly desirable: FDA, HACCP, SQF experience
• Prior experience in Quality Assurance or Quality Control function
• Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA
• Ability to follow written procedures and monitor others for adherence to written procedures
• Ability to create or update written procedures with site operations personnel
• Strong written and verbal communication skills
• Detail-oriented
• Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions

BENEFITS

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEED initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.