Company & Role Overview
Summary
AREA OPERATIONS MANAGER:
THE TEAM:
WHAT YOU WILL DO:
- Working in the retail locations; 2 - 3 days at each location per week including weekends.
- Provides dedicated support to Sr. Director of Retail Operations on execution and elevation of customer experience, process improvements, training, compliance, and accountability.
- Acquisitions post turn over health checks evaluations and observations. Assess all operations, processes and how they impact the experience and financials. (ex. customer experience, inventory levels, marketing follow up, community engagement post transition.)
- Identify quick wins and opportunities for current and expanded growth in the state.
- Evaluate the leadership and team - using Jushi Competencies and Values. Work with the Sr. Director to adjust the store organization structure based on needs, assessment and operational changes.
- Learn and document existing processes and procedures to come up with action plans and strategies to streamline efficiencies and support our mission to standardize to Jushi practices.
- Support and be involved in training and onboarding of all roles using cultivate U training courses, policies and procedures, job aids, the retail onboarding checklists, and retail operations checklists.
- Be a liaison for the Store Managers and Leads as we change processes and workflow responsibilities.
- Serves as a trusted, results-oriented, transformation subject matter expert.
- Implement solutions to fix problems and inconsistencies called out during financial and operations audits.
- Deliver on the customer journey and experience standards through consistent training and follow-up.
- Conduct spot checks and assessments to ensure standards are being upheld- KPI audits, financial and inventory controls, cleaning/open/close checklists.
- Teach and uphold the product knowledge upselling and merchandising consistency at the POS and kiosks.
- Roll out process continuous improvements to drive efficiencies, quicker transaction times, more products on the menu and more promotions to drive product sell through in the transition stores.
- Evaluate and develop consistencies in scheduling to meet the needs of the business and drive KPI performance.
- Communicate and lead the escalation/communication of risks and issues as appropriate.
- Develops and mentors' staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
- Challenging assumptions and proactively highlighting impact on customers and the organization.
- Leadership updates on progress, risks, issues, and way forward plans.
- When required, direct the activities of teams through leadership and collaboration.
- If needed, support the performance management of team members in collaboration with and guidance of the ownership company.
WHAT WE ARE LOOKING FOR:
- Bachelors Degree or equivalent.
- 10+ years of previous Sales/Management experience.
- Demonstration of cross-discipline execution of brand and marketing strategy
- Ability to interpret, organize and visualize data
- Dynamic, creative, and passionate about brand development and innovative marketing
- Knowledge and experience in the cannabis industry, but not required
- Expert in retail with experience managing multiple retail locations
- Strong analytical skills
- Strong organization and planning skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships
- MS Office proficient with the ability to utilize and navigate multiple software platforms with ease
- Must be flexible regarding work schedule including evenings, weekends, holidays, opening and closing
- Complete any needed assistance including oversight and coverage outside of the assigned region as needed
PHYSICAL REQUIREMENTS:
- Constantly perform desk-based computer tasks
- Frequently sitting, standing and walking
- Occasionally reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 50 pounds
- Occasionally Twist/bend/stoop/squat, kneel/crawl
- An environment with moderate to loud noise level
- Travel to multi-sites on a weekly basis
WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:
BONUS DUTIES YOU SHOULD UNDERSTAND:
Company BenefitsBenefits for this job may vary.
401(k) with Company Match, Career Advancement, Career Training, Company Discounts, Dental, Medical, & Vision Benefits, Inclusive Environment, Life Insurance, Paid Time Off, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability
Working Environment
(No Information)
About Jushi
Jushi continues to grow rapidly with new cultivation, manufacturing & retail licenses!