Security Officer

Description

Why Prime Wellness - CT ?

Who you'll work for Prime Wellness:

Our Culture:

About the Role (

How you'll make a difference

• Monitor access in and out of the dispensary, helping dispensary staff control access to the facility in accordance with State Rules and Regulations by following a strict check-in process, and actively monitoring physical security around the site
• Assist dispensary staff with controlling access to facility by ID examination and verification
• Protect company and customer information in accordance with policies/procedures
• Engage in de-escalation techniques to assist with patient and customer disputes
• In the event of emergency, secure staff, visitors, and building; act as liaison with local police or law enforcement
• Monitor security cameras
• Greet and check-in patients in a professional, pleasant and courteous manner, as well as schedule consultation appointments for patients through our online scheduling system.
• Delegate and communicate patient needs swiftly to dispensary staff to ensure prompt resolution.
• Responsible for taking incoming calls, checking voicemails, and distributing messages to appropriate personnel. Returning phone calls in a timely fashion.
• Ensure that the dispensary is kept clean and organized for patients and staff.
• Understand and maintain compliance with all state regulations, as well as company policies and procedures
• Assist with Administrative & Reception tasks as needed including.
• Building and maintaining patient profiles in our dispensing software system (BioTrack), which includes creation of profiles, updating patient information when necessary, and scanning required documentation
• Patient enrollment assistance through the state registration website (Biznet).
• Perform related duties as assigned by supervisor

Requirements

Skills to be Successful

• High School Diploma or equivalent required
• Experience de-escalating challenging situations
• 2+ years' experience in private or public security, law enforcement, or other governmental security agencies (Preferred, not required)
• Ability to pass a State mandated background check

• Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service
• Must be able to multi-task and prioritize needs in a fast-paced environment
• Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and public.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Computers and Technology

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Ability to learn, navigate and accurately utilize the company's Point of Sale & Patient data management software systems
• Familiarity with Google Forms is a plus

Perks & Benefits:

• Full suite of medical, dental, and vision insurance
• Paid parental leave.
• 401 (k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• Pet insurance
• FSA and HSA available.

Work Environment and Physical Demands

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Repetitive motions and understanding of lab equipment.
• Must wear company-provided lab coats, hair/beard nets, gloves, surgical masks, and safety glasses/ goggles/ splash shield, while working in the lab.
• Must adhere to facility general hygiene requirements.
• Capacity to stay focused on the task at hand.

DISCLAIMER

E-Verify Participation Notice

Code of Conduct

Prime Wellness

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Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.