General Manager

Overview

Competencies

• Drives Results: Challenges and inspires a team to exceed results expectations. Consistently executes against company strategy, state regulatory requirements and local operations plans.
• Adapts to Change: Communicates the "why" to the team and aligns them with the Green Thumb's Mission, Vision, Values, Priorities, and Behaviors. Is a change champion who helps the team navigate through change.
• Business Insight: Optimizes outcomes by leveraging data, understanding the story behind the numbers, and translating into behaviors and actions for the team.
• Customer Focus: Leverages data to understand customer needs and acts on it. Improves the consumer journey by increasing efficiency and empowering the team.
• Collaborates: Speaks to people, with actionable and respectful feedback, and coaches others to work collaboratively. Communicates effectively across multiple channels to keep teams in-the-know.
• Values Differences: Prioritizes building diverse teams with a variety of experiences, perspectives, backgrounds and skills. Serves as role model for fostering an environment where differences are encouraged, valued, and supported.
• Develops Talent: Places a high priority on developing people to drive strong performance and achieve career goals. Takes ownership of the employee life cycle and team's engagement and professional development.

Responsibilities

Operations

• Deliver direction, oversight, and execution of all dispensary operations. Ensure the dispensary is compliant with security, inventory, and local and state regulations.
• Drive revenue and profit through effective execution of programs, initiatives, and regionalized instore promotions.
• Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
• Maintain and enforce cash management handling protocols and daily reconciliation.
• Manage effective order & expense management processes aligned with store budgets.
• Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities

Experience

• Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
• Ensure "Leader on Duty" (LOD) presence is appropriately scheduled throughout the store. Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.
• Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside & delivery.
• Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic.
• Serve as a liaison to the local community and support community outreach events and initiatives.

People

• Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
• Inspire a culture of engagement and performance through coaching, feedback, and recognition.
• Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge.
• Monitor staffing needs and ensure scheduling practices align to store labor goals. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
• Develop Leader and Team Member talent and effectively address performance issues on a timely basis.
• Regular, dependable attendance and punctuality.
• Perform other duties as needed.

Qualifications

• Bachelor's degree or comparable business experience
• At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Cannabis experience preferred
• Inventory control experience is required
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess a valid driver's license or state ID.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.

Skills

• Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
• Meet timelines consistently and be able to work under pressure effectively.
• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
• High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.
• Adapts and thrives in a demanding, fast-paced environment
• Possesses a high level of critical thinking.
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes

Additional Requirement

• Move about the dispensary to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary
• Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely
• Converse and communicate with individuals and groups of people directly
• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications, and email
• Prepare patient and/or customer orders by moving and placing products
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

Working Conditions

• Patient and/or customer-facing environment
• Ability to work outdoors invarying and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent

Our Mission: To promote well-being through the power of cannabis.

We're humble

We're hardworking

We're grateful

We're transparent

We're collaborative

We have a growth mindset

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

Join us on our mission to promote well-being through the power of cannabis while giving back to the communities in which we serve.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.