Supervisor, Customer Service

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Location:

Job Type:

What The Job Is All About:

What You'll Do:

• Monitor and support Customer Service team productivity and performance.
• Create and track KPIs and SOPs; drive team performance to meet goals.
• Oversee daily workflows, set achievable goals, and provide ongoing coaching.
• Develop a cohesive service program for all customer platforms.
• Utilize new tech and AI to optimize customer service channels.
• Analyze customer inquiries, recommend improvements, and refine strategies.
• Assist in implementing a ticketing platform and chatbot for efficient support.
• Collaborate across teams to resolve concerns and enhance customer experience.
• Review metrics to identify improvement areas and recommend training needs.

What You'll Bring:

• Strong communication and teamwork skills.
• Proficiency in MS Office for data analysis and reporting.
• Self-motivated with solid verbal and written communication.
• Basic knowledge of customer service metrics and tracking.
• Problem-solving mindset with a proactive, innovative approach.
• Excellent organization and attention to detail.
• Adaptable and effective under pressure.
• Bachelor's degree in Business, Hospitality, or related field (preferred).
• 2+ years in customer service, ideally in a supervisory role.
• Experience with multi-channel service environments and call center management.

What We Offer:

• Career Growth Opportunities
• Competitive Pay and Benefits (Health, Dental Vision)
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/AD&D Insurance, Short & Long-Term Disability
• Community Involvement Initiatives
• Employee Referral Bonuses and Product Discounts

Curaleaf Awards and Achievements:

• 2023 Ragan's Top Places to Work
• 2022 TIME100 Most Influential Companies
• 2020 Cannabis Doing Good's Good Neighbor Award
• 2020 Minorities for Medical Marijuana's Diversity & Inclusion Award

Follow us on Social Media:

Rooted in Good.

Our Vision:

Our Values:

• Lead and Inspire.
• Commit to Win.
• ONE Curaleaf.
• Driven to Deliver Excellence.

Current Curaleaf employees should use our internal job board to apply for current openings: https://app2.greenhouse.io/internal_job_board

Curaleaf creates clean, reliable, trusted cannabis products for wellness and medical use. Our highly-skilled dispensary staff is trained—and dedicated!—to help you find just the right method and concentration to achieve your personal cannabis goals