Company & Role Overview
Summary
Title:
Location:
Job Type:
What The Job Is All About:
What You'll Do:
- Monitor and support Customer Service team productivity and performance.
- Create and track KPIs and SOPs; drive team performance to meet goals.
- Oversee daily workflows, set achievable goals, and provide ongoing coaching.
- Develop a cohesive service program for all customer platforms.
- Utilize new tech and AI to optimize customer service channels.
- Analyze customer inquiries, recommend improvements, and refine strategies.
- Assist in implementing a ticketing platform and chatbot for efficient support.
- Collaborate across teams to resolve concerns and enhance customer experience.
- Review metrics to identify improvement areas and recommend training needs.
What You'll Bring:
- Strong communication and teamwork skills.
- Proficiency in MS Office for data analysis and reporting.
- Self-motivated with solid verbal and written communication.
- Basic knowledge of customer service metrics and tracking.
- Problem-solving mindset with a proactive, innovative approach.
- Excellent organization and attention to detail.
- Adaptable and effective under pressure.
- Bachelor's degree in Business, Hospitality, or related field (preferred).
- 2+ years in customer service, ideally in a supervisory role.
- Experience with multi-channel service environments and call center management.
What We Offer:
- Career Growth Opportunities
- Competitive Pay and Benefits (Health, Dental Vision)
- Generous PTO and Parental Leave
- 401(K) Retirement Plan
- Life/AD&D Insurance, Short & Long-Term Disability
- Community Involvement Initiatives
- Employee Referral Bonuses and Product Discounts
Curaleaf Awards and Achievements:
- 2023 Ragan's Top Places to Work
- 2022 TIME100 Most Influential Companies
- 2020 Cannabis Doing Good's Good Neighbor Award
- 2020 Minorities for Medical Marijuana's Diversity & Inclusion Award
Follow us on Social Media:
Rooted in Good.
Our Vision:
Our Values:
- Lead and Inspire.
- Commit to Win.
- ONE Curaleaf.
- Driven to Deliver Excellence.
Current Curaleaf employees should use our internal job board to apply for current openings: https://app2.greenhouse.io/internal_job_board
Working Environment
(No Information)
About Curaleaf
Curaleaf creates clean, reliable, trusted cannabis products for wellness and medical use. Our highly-skilled dispensary staff is trained—and dedicated!—to help you find just the right method and concentration to achieve your personal cannabis goals