SOC Operator

Requisition ID:

Remote Work Available:

Job Title:

Security Operations Center (SOC) Operator

Job Purpose:

Job Duties and Responsibilities:

Essential Functions

• Call Management: Answer incoming calls promptly and professionally. Protect and verify information about security concerns and incidents, ensuring accurate documentation.
• Access Control: Manage and verify access requests through web-based systems. Provide access to authorized personnel and terminate access when necessary, ensuring compliance with company policies.
• Vendor Dispatching: Efficiently dispatch vendors and service providers as required, ensuring timely response to maintenance and security needs.
• Emergency Support: Collaborate with emergency services (WME) to provide necessary support during incidents. Maintain clear communication and help coordinate responses as needed.
• Asset Protection: Monitor CCTV and alarm systems to ensure the security of company assets. Identify and report any suspicious activities or security breaches.
• Documentation & Reporting: Maintain accurate records of all activities, incidents, and communications. Prepare reports as required for management review.

Required Knowledge and Skills:

• Technical Proficiency: Familiarity with web-based access control systems, CCTV, and alarm monitoring systems.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with diverse individuals.
• Attention to Detail: Exceptional attention to detail to ensure the accuracy of information and adherence to security protocols.
• Problem-solving skills: Ability to assess situations quickly and make informed decisions under pressure.
• Knowledge of Security Protocols: Understanding basic security principles, emergency response procedures, and asset protection strategies.
• Team Collaboration: Ability to work collaboratively with internal teams and external vendors to achieve security objectives.

Qualifications:

• A high school diploma or equivalent and an associate or bachelor's degree in a related field are preferred.
• Previous experience in a security operations center, law enforcement, or similar role is highly desirable.
• Certification in security or emergency response (e.g., CPR, First Aid) is a plus.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• one or more years of SOC-like work experience
• one or more years inside a Security Operations environment
• Experience in call centers, agile project management, and leadership
• Must be results-oriented, communication, conflict management, people management, reporting, critical thinking, problem-solving, and planning and organization skills
• Candidate will possess the ability to be a successful self-starter
• Possess excellent communication, negotiation, and managerial skills
• Experience with conflict resolution and de-escalation
• Experience with complex problem-solving and being detail-oriented
• Have excellent communication skills, both written and verbal

Working Conditions:

• The SOC Operator may be required to work in shifts, including nights, weekends, and holidays.
• Shifts are 6:00 AM-2:30 PM, 2:00 PM-10:30 PM, 10:00 PM-6:30 AM. Shift assignments are based on the company's needs, followed by seniority.
• The role may involve extended periods of monitoring various security systems and require quick response to emergencies.

Nearest Major Market: