Dispensary Retail Associate I - Job ID: 1356804

Dispensary Retail Associate I

Your role in caring for our company:

• Follow company policies and procedures to ensure safe, efficient, and compliant operations.
• Ensure that the dispensary is always adequately stocked, clean and well organized.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Ensure high levels of customer/patient satisfaction through excellent service and professionalism, while consistently increasing Average Transaction Values (ATV).
• Responds to customer concerns in-person, online, and over the phone.
• Accurate entry of customer data into company platforms.
• Meet with customers/patients to discuss their evolving needs and assess the quality of the company's relationship with them.
• Guide customers/patients regarding the use of cannabis and cannabis-infused products as needed and requested.
• Conduct sales transactions, accurately inputting all necessary data regarding transactions and inventory in the Point-of-Sale (POS) system.
• Fulfillment of online, in-store, and curbside orders efficiently and accurately.
• Assist in training new employees on transaction and check-in functions.
• Operate cash register and handle cash transactions accurately including working independently for opening and closing drawer responsibilities and completing opening and closing checklists.
• Execute inventory, merchandising, product restocking, and in-store marketing as directed by store leadership.
• Assist in inventory delivery fulfillment and receipt process.
• Troubleshoot transaction errors in point-of-sale system with manager oversight.

All other duties as necessary.

Qualifications we ask you to have:

• For legal reasons, all employees need to be at least 21 years of age.
• You will be asked to pass a Federal and State criminal history background check.
• We ask that you have a minimum of three (3) years of retail or food service experience.
• We ask that you have a minimum of six (6) months of cannabis industry experience.
• We prefer that you have a minimum of six (6) months of METRC and point-of-sale experience.

Addition skills which will help you excel in your role:

• A passion for the cannabis culture.
• Comprehensive knowledge of industry and industry-related trends.
• Strong attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Excellent customer service.
• Creative quick thinking to serve as a problem solver with a positive outlook.
• Ability to foster collaboration, be a team player, though also independent and self-motivated.
• Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
• Performance driven to exceed sales goals.
• Ability to work at a fast pace in a high production environment!
• Comply with all HR policies including confidentiality and non-disclosure.
• Maintain open communication with the management team and other co-workers.
• Strong work ethic, integrity, and desire to be accountable, transparent and proactive.
• Ability to collaborate with leaders to train others.

Work Location:

• On-site

Please make sure you are willing and able to perform the following:

• While performing the duties of this position, you will be regularly asked to talk or hear.
• You will frequently use your hands or fingers to handle or feel objects, tools, or controls.
• Occasionally, you will need to stand/walk/sit and reach with hands and arms.
• You will be asked to occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.

Our Benefits

• Health Insurance: Medical, Dental & Vision
• Employee Assistance Plan
• Short-Term Disability
• Life Insurance AD&D
• 401K
• DCM Product/Merch Discounts
• Paid Time Off
• Competitive pay
• Industry Discounts

Equal Opportunity and Affirmative Action

To most growers, the flower they harvest is the end of the road. For us, it’s just the beginning.

Our mission is to grow more than the world’s best Cannabis. We’re growing a better world. One that’s more caring, compassionate, understanding, and informed.

Behind every Sour Diesel, Gelato Cake and Lemon Royale Flower is something bigger: our mission to create meaningful, positive change in the world.

To fight for equality within the industry and society. To give those in need access to the medicine they require. To change perceptions about this miraculous plant and the power it contains. To soothe and heal, without hurting Mother Earth.

Every day we learn a bit more about the unlimited potential cannabis holds, and there’s nothing we like more than sharing it with you. Because to us, cannabis is much more than a plant; it’s our chance to change the world, one person, one patient, one policy at a time.