SOC Supervisor

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Position Overview:

Key Responsibilities:

• Operational Oversight: Monitor all aspects of the SOC's operations, including surveillance, access control, and incident response. Ensure that all activities comply with company policies and industry standards.
• Communication Management: Act as the primary point of contact for communication between SOC personnel, management, and external agencies (including emergency services). Ensure accurate and timely reporting of incidents.
• Incident Response: Coordinate and respond to security incidents, alarms, and emergencies. Evaluate situations and make critical decisions to manage incidents effectively.
• Reporting and Documentation: Maintain accurate records of all shifts' incidents, activities, and communications. Prepare shift reports for management review and analysis.
• Staff Scheduling: Help schedule SOC operators for shifts, ensuring adequate coverage and support for all operational needs.
• Training and Development: Identify training needs for SOC personnel and facilitate ongoing training sessions to improve skills and knowledge related to security operations.
• Performance Monitoring: Evaluate the performance of SOC operators, providing constructive feedback and conducting performance reviews as needed.

Required Knowledge and Skills:

• Leadership Skills: Strong leadership abilities with experience managing a team and fostering a collaborative environment.
• Security Operations Knowledge: Comprehensive understanding of security protocols, emergency response procedures, and asset protection strategies.
• Decision-Making Skills: Ability to assess situations quickly, make informed decisions under pressure, and implement effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively across various levels of the organization.
• Technical Proficiency: Familiarity with security monitoring systems, access control technologies, and incident reporting software.
• Attention to Detail: Strong attention to detail to ensure accurate documentation and adherence to security standards.

Qualifications:

• A high school diploma or equivalent and an associate or bachelor's degree in a related field are preferred.
• Previous experience in a supervisory role within a security operations center or related environment is required.
• Certification in security management or emergency response (e.g., CPR, First Aid) is a plus.
• Proficiency in Microsoft Office Suite and relevant security software applications.
• Working Conditions:
• The Shift Supervisor will be required to work in shifts, including nights, weekends, and holidays.
• The role may involve extended monitoring of security systems and require swift responses to emergencies.

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