Enterprise Systems Manager

The Role

Responsibilities

• Supervise technical personnel, both internal and external, involved in the development of new applications, integrations and/or maintenance and operations of existing applications technology systems.
• Foster open and clear communication within the team, promoting collaboration and knowledge sharing.
• Lead day-to-day IT operations for all applications, including our SaaS solutions, while establishing and enforcing procedures for application maintenance and driving continuous improvement in application stability.
• Act as level 3 Application support for primary business applications.
• Effectively manage and implement multiple IT projects on time and on budget through a disciplined program management approach.
• Collaborate with business stakeholders to pinpoint functional capability and technology gaps. Assist in developing a technology roadmap considering business advantages, feasibility, and resource accessibility.
• Assist in the evaluation, selection, and relationship management with external vendors and technology partners for application-related services and solutions.
• Contribute to the prioritization and alignment of SaaS vendor product roadmaps in collaboration with our business stakeholders and in alignment with our larger business objectives.
• Facilitate IT Governance process in coordination with senior management, participate in planning for future business needs.
• Assist in the developing and managing budgets for application development, maintenance, and support activities.
• Advise on vendor upgrades or updates to underlying code as well as understand vendor upgrade roadmaps and how changes may impact the business.
• Create and maintain application integration and high-level architecture documentation for our technology applications footprint.
• Maintain knowledge base systems and standard operating procedure documents for use by our IT operations team.
• Report system health, events, and KPIs on revenue applications to key business partners and advise on improvement or deficiencies within the overall system.
• Lead organizational changes that enhances the company's ability to accelerate growth

Qualifications

• 5+ years of technical program/project management experience in a fast-paced technology company and/or consulting
• 3+ years of experience with enterprise applications that directly impact store business operations and/or manufacturing applications
• Bachelor's degree in Computer Science, Engineering, Information Management or a related field, preferred
• Demonstrated ability to lead a team of internal and external technical staff, manage, and prioritize multiple concurrent projects.
• Possess a high level of business acumen with the ability to deliver results in a fast-paced environment
• Able to effectively communicate (both verbally and in writing) and be proficient in explaining complex technical decisions to non-technical partners.
• Exceptional organization and planning skills and process-driven thinking
• Self-starter, creative, enthusiastic, innovative and collaborative outlook
• Adapts and thrives in a demanding, fast-paced environment
• Operates with a high level of professionalism and integrity, including dealing with confidential information
• Demonstrated experience partnering with business stakeholder to identify capability gaps and developing technology road maps
• Demonstrated experience assisting in managing project and department budgets
• Experience partnering with 3rd party vendors on system performance and future road map capability needs

Additional Requirements

• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must be a minimum of 21 years of age

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