Assistant General Manager

Requisition ID:

Remote Work Available:

Job Title:

Department:

Reports To:

FLSA Status:

JOB SUMMARY

KEY DUTIES AND RESPONSIBILITIES

• Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results.
• Responsible for department scheduling based on business needs.
• Maintain an ultimate customer experience environment by leading and coaching teams to company service standards.
• Oversee the daily operations of the store to ensure regulatory compliance and Trulieve's policies and procedures.
• Partner with the General Manager to provide coaching, training and development to the showroom team that is focused on company/service standards and accountability to meeting team specific objectives.
• Monitor Dispensary Associate interactions with customer, and ensure proper verbiage is being used.
• Responsible for handling and resolving patient issues and escalations.
• Monitor queues in Waitly to ensure timely processing and identify opportunities by communicating with the team on issues, concerns, and updates.
• Maintain knowledge of loss prevention policies and procedures.
• Maintain strictest confidentiality in compliance with HIPAA guidelines.
• Maintain good working relationships with other store operating areas as needed.
• Perform any other tasks that have been assigned by management.

SKILLS AND QUALIFICATIONS

• Minimum of an associate degree is preferred.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Must have prior cash handling experience.
• Management experience, preferably in retail and/or customer service area is a plus.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Highly motivated, confident, high-energy; flexible and adaptable to changing priorities.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Strong attention to detail; time-management, prioritization, and organizational skills.
• Must possess the ability to train, develop and evaluate a patient consultant team.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be computer literate.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver's license and a clear driving record.
• Must be able to pass a comprehensive background record check and drug screening.

ADDITIONAL MINIMUM QUALIFICATIONS

PHYSICAL REQUIREMENTS

• Must be able to push, pull, move, and/or lift a minimum of 25 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.
• Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks.
• Must have visual acuity with/without job aids to perform activities such as reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions.
• Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise).

WORK SCHEDULE

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