Lounge Server (Full Time)

The Role

Responsibilities

• Oversee guest's consumption experiences, including handling purchasing of product, processing sales compliantly, and follow purchase limits, assisting with consumption devices and serving drink orders
• Work the host stand and support reservations schedules, and guest inquiries. I
• Inform guests of upcoming events
• Understand all the products carried in the lounge, all devices on the menu, and all the consumption methods available to guests
• Escalate concerns of potential customer over-consumption to the appropriate staff members timely
• Provide assistance and knowledge on temperate settings on all ancillary devices to provide a safe and enjoyable experience
• Communicate effectively with the host to ensure that all guest information is fully up to date on the status of their reservation
• Monitor table and device cleanliness throughout service
• Work with other lounge servers and team members to ensure the venue is ready for opening / closing daily
• Understand the menu to help guests make an informed choice and to upsell products when possible
• Stock all side stations continuously during service
• Interact with the lounge guests, fellow employees, supervisors, managers and all GTI leadership in a polite, courteous manner to ensure gracious hospitality
• Meticulously wash, clean, polish and dry bongs, devices, glassware, and supplies by hand, ensuring they are sanitary
• Handle bongs and glassware carefully to prevent breakage and loss
• Clean work area including equipment, tables, floors, keep all storage areas clean and orderly

Requirements

• General understanding of the customer experience as it pertains to table maintenance / steps of service
• Able to obtain knowledge of ancillary devices used in the consumption of cannabis if preferred
• Able to obtain Servsafe Food Handlers Card
• Previous hospitality experiencewith strong emphasis on customer experience

Physical Demands and Work Environment

• Role includes standing or walking for prolonged periods of time (i.e., up to the duration of a scheduled shift) , as well as stooping, sitting, bending over and/or crouching
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Meet the scheduling and availability requirements to meet business needs
• Work a schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

Additional Requirements

• Must be comfortable being around cannabis consumption
• Must pass any and all required background checks
• Must be and remain compliant with all legal or company regulations for working in the industry
• Must possess valid driver's license
• Must be a minimum of 21 years of age
• Must be approved by state badging agency to work in cannabis industry

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

Join us on our mission to promote well-being through the power of cannabis while giving back to the communities in which we serve.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.