Company & Role Overview
Summary
WHAT YOU WILL DO
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Provide great customer care
- Maintains and updates customer information as needed
- Professionally handle high volume incoming inquiries from customers while providing outstanding, accurate customer service to patrons over the phone by answering or resolving all questions or concerns
- Resolve and de-escalate any situation
- Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
- All other job duties as assigned
WHAT WE ARE LOOKING FOR
- High School diploma or General Education Development (GED) required
- Associate or Bachelor's degree in any field preferred
- Minimum of 2 years' experience in a call center setting.
- Excellent computer, language and reasoning skills
- Bilingual in Spanish preferred
- Excellent multi-tasking skills over the phone
PHYSICAL REQUIREMENTS
- Constantly perform desk-based computer tasks
- Frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
- Occasionally Twist/bend/stoop/squat, kneel/crawl
Company BenefitsBenefits for this job may vary.
401(k) with Company Match, Career Advancement, Career Training, Company Discounts, Dental, Medical, & Vision Benefits, Inclusive Environment, Life Insurance, Paid Time Off, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability
Working Environment
(No Information)
About Jushi
Jushi continues to grow rapidly with new cultivation, manufacturing & retail licenses!