Retail Operations Documentation Specialist

Retail Operations Documentation Specialist

Location: On-Site - The candidate can be based out of the following offices: Scottsdale, AZ, Stamford, CT, Chicago, IL or Tampa, FL

Who You Are:

What You'll Do:

• Create and maintain retail documentation-including SOPs, one-pagers, checklists, FAQs, and training guides-to ensure consistent, user-friendly resources across all stores.
• Collaborate with cross-functional partners like District Managers, Store Managers, and Regional Leaders to gather insights and capture accurate workflows.
• Translate complex processes into clear, visual content using tools like Canva and PowerPoint, ensuring materials are accessible to all experience levels.
• Continuously improve processes by identifying gaps or inefficiencies and working with subject matter experts to implement practical, scalable solutions.
• Ensure compliance across markets by monitoring state-specific cannabis regulations and updating documentation to reflect current requirements.
• Develop technical guides for POS systems, ecommerce platforms (like Dutchie and Sweed), and in-store hardware, keeping content current and easy to use.
• Support onboarding and training efforts by creating aligned, engaging materials that help new hires ramp up quickly and effectively.
• Manage and maintain a centralized document library, conducting regular audits to keep content accurate, relevant, and up to date.
• Engage with store teams and field leaders to gather feedback, observe documentation use in real time, and apply insights to future updates.
• Communicate progress and priorities to stakeholders through regular updates, while remaining open to feedback and iteration.
• Travel Requirements: Up to 25% or as needed to visit stores, conduct interviews, and gather requirements, in addition to occasional off-sites and team meetings.
• Perform other duties as assigned.

What You'll Bring:

• Bachelor's degree in English, Communications, Business, or a related field; or equivalent work experience.
• 2+ years of experience in technical writing, process documentation, training content creation, or SOP development.
• Strong understanding of retail operations, workflows, or similar environments with multiple store locations.
• Ability to distill complex processes into clear, user-friendly documentation.
• Excellent verbal and written communication skills, capable of engaging technical and non-technical audiences.
• Proven organizational skills, with the ability to manage multiple projects and meet deadlines.
• A collaborative mindset, with a demonstrated ability to work cross-functionally.
• Proficiency with common documentation tools (e.g., Microsoft Office, Google Workspace) and comfort in learning new platforms.
• Strong analytical and problem-solving skills, with a solutions-based approach to challenges.

Even Better If You Have:

• Experience in cannabis or regulated retail environments.
• Familiarity with POS systems (e.g., Dutchie, Sweed), ecommerce platforms, and in-store hardware.
• Knowledge of compliance or regulatory frameworks within multi-state operations.
• Experience creating training materials and collaborating with training teams.
• Proven track record of process improvement initiatives.

What We Offer:

• Career Growth Opportunities
• Competitive Pay and Benefits (Health, Dental Vision)
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/AD&D Insurance, Short & Long-Term Disability
• Community Involvement Initiatives
• Employee Referral Bonuses and Product Discounts

Curaleaf Awards and Achievements:

• 2023 Ragan's Top Places to Work
• 2022 TIME100 Most Influential Companies
• 2020 Cannabis Doing Good's Good Neighbor Award
• 2020 Minorities for Medical Marijuana's Diversity & Inclusion Award

Follow us on Social Media:

Rooted in Good.

Our Vision:

Our Values:

• Lead and Inspire.
• Commit to Win.
• ONE Curaleaf.
• Driven to Deliver Excellence.

Current Curaleaf employees should use our internal job board to apply for current openings: https://app2.greenhouse.io/internal_job_board

Curaleaf creates clean, reliable, trusted cannabis products for wellness and medical use. Our highly-skilled dispensary staff is trained—and dedicated!—to help you find just the right method and concentration to achieve your personal cannabis goals