Retail Sales Associate - Full Time

Location: Groton, CT

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Job Posted:
May 29, 2025
Company:
Curaleaf

Company & Role Overview

Summary

Store Associate

About the Role:

Sales Associate

What You'll Do:

  • Customer Experience & Teamwork
    • Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.
    • Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.
    • Address concerns with professionalism and resolve issues to ensure customer satisfaction.
    • Encourage loyalty by signing guests up for rewards programs.
    • Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.
  • Operations & Store Standards
    • Help open and close the store, handle cash, and follow all procedures and regulations.
    • Check IDs, update customer profiles, and process transactions accurately.
    • Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.
    • Support inventory tasks like restocking, fulfilling online orders, and counting products.
  • Sales & Performance
    • Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge.
    • Highlight deals and complementary items at checkout to boost customer satisfaction.
    • Stay on top of promotions and product updates to give customers a seamless experience.
    • Stay agile and adaptable in a fast-paced, ever-changing retail environment.
    • Take on extra duties as needed to support the team and store success.

What You'll Bring:

  • A high school diploma or GED.
  • At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction.
  • A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.
  • The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment.
  • Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
  • Excellent communication skills, with the ability to connect with customers and team members alike.
  • Strong multitasking abilities and the agility to shift priorities as needed.
  • Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement.
  • Solid time management and organizational skills to stay on top of tasks and responsibilities.
  • Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns.
  • Basic proficiency in math and computer applications to support transactions and reporting.
  • A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.
  • Strong conflict resolution skills and the ability to remain composed under pressure.
  • Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success.
  • A natural ability to build rapport and maintain lasting customer relationships.
  • A collaborative spirit and a commitment to working well within a team environment.

Even Better If You Have:

  • A background in a sales role with a focus on tracking KPIs and meeting sales targets.
  • Familiarity with e-commerce systems and order fulfillment processes.
  • Previous experience within a regulated retail setting.

Physical Requirements:

WORK ENVIRONMENT:

What We Offer:

  • Career Growth Opportunities
  • Competitive Pay and Benefits (Health, Dental Vision)
  • Generous PTO and Parental Leave
  • 401(K) Retirement Plan
  • Life/AD&D Insurance, Short & Long-Term Disability
  • Community Involvement Initiatives
  • Employee Referral Bonuses and Product Discounts

Curaleaf Awards and Achievements:

  • 2023 Ragan's Top Places to Work
  • 2022 TIME100 Most Influential Companies
  • 2020 Cannabis Doing Good's Good Neighbor Award
  • 2020 Minorities for Medical Marijuana's Diversity & Inclusion Award

Follow us on Social Media:

Rooted in Good.

Our Vision:

Our Values:

  • Lead and Inspire.
  • Commit to Win.
  • ONE Curaleaf.
  • Driven to Deliver Excellence.

Current Curaleaf employees should use our internal job board to apply for current openings: https://app2.greenhouse.io/internal_job_board

Working Environment

(No Information)

About Curaleaf

Curaleaf creates clean, reliable, trusted cannabis products for wellness and medical use. Our highly-skilled dispensary staff is trained—and dedicated!—to help you find just the right method and concentration to achieve your personal cannabis goals