Retail Enablement Manager

About LeafLink

The Role

What You'll Be Doing

• Act as the primary Retail Enablement partner across your book of business, collaborating with Account Managers and specialists both virtually and in-person to deliver adoption, satisfaction, and growth. Attending events and traveling up to 30% of the time.
• Help retailers succeed by aligning their goals with LeafLink's platform capabilities-including marketplace, insights, group purchasing, and financial services.
• Own the success and satisfaction of your retail accounts, proactively managing their engagement and ensuring they realize value from LeafLink solutions.
• Steer enablement efforts through onboarding, training, regular check-ins, and performance reviews to expand retailer adoption and product usage.
• Identify and close upsell and cross-sell opportunities that deliver mutual value, increasing customer ROI and platform revenue.
• Build sound, multi-level relationships across retailers of all sizes to inspire engagement, influence product direction, and uncover new business opportunities.
• Research customer data to surface operational gaps and recommend actions that improve efficiency, margin, and overall business health.
• Serve as a platform expert, keeping customers informed about key updates and ensuring they are set up to succeed with new tools and features.
• Capture customer insights, manage expectations, and coordinate with Sales, Product, Support, and Marketing to ensure best-in-class client experiences.
• To scale customer success, maintain accurate records in Salesforce, track key metrics, and support ongoing process and tool improvements.

What You'll Bring to the Team

• Business degree or equivalent professional experience preferred
• 3+ years of experience in a retail-facing cannabis sales role
• 3+ years of experience using technical B2B software with proficiency in feature demonstrations, functionality overviews, and best practice sharing with VIP, technical, and non-technical end users
• A solid understanding of the current landscape in the legalized Cannabis industry
• Proficiency in operational procurement cycles, payment cycles, and inventory management
• Exceptional communication, interpersonal, and presentation skills
• Track record of building and maintaining steady customer relationships, virtually and in person
• A current and robust relationship network within the Michigan cannabis retail market
• Steady ability to facilitate meetings with customers and users of various levels of professional seniority and technical skill
• You have a track record of achieving and exceeding your targets
• Problem solver and builder mindset with an excellent ability to work cross-functionally to deliver results
• You are a successful self-starter who can provide pioneering suggestions from your in-market experience and customer relationships
• You possess the ability to excel in a fast-paced startup, and you thrive in a dynamic environment that is constantly evolving and changing
• Proficient in Salesforce
• Preferred experience with Salesloft, Sigma, and/or other advanced data information tools

LeafLink Perks & Benefits

• Flexible PTO - you're going to be working hard so enjoy time off with no cap!
• A robust stock option plan to give our employees a direct stake in LeafLink's success
• 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community
• Competitive compensation and 401k match
• Comprehensive healthcoverage (medical, dental, vision)
• Commuter Benefits through our Flexible Spending Account

LeafLink is the unified B2B cannabis platform, empowering thousands of licensed cannabis brands and retailers across North America with the tools and technology they need to streamline ordering, payments, and logistics.