General Manager

Requisition ID:

Remote Work Available:

Job Title:

Department:

Reports To:

FLSA Status:

Benefits:

401(k) plan

• Plan and implement strategies to drive service standards and positive sales results

• Maintain brand standards in visual merchandising

• Ensure consistent regulatory compliance with all state specific regulations

• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees

• Evaluate employee performance and identify hiring and training needs

• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives

• Monitor and maintain store inventory

• Responsible for handling and resolving patient issues and escalations

• Maintain professional working relationships with business partners

• Schedule effectively within labor budget to meet the needs of the business

• Maintain strict confidentiality and compliance

• Perform other tasks that have been assigned by management

• Bachelor's degree preferred, four years related experience and/or training or equivalent combination of education and experience

• Prior management experience, preferably in retail and/or customer service area is a plus

• Must have prior cash handling experience

• Must possess the ability to train, develop and evaluate a team of 40+ employees

• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion

• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices

• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures

• Ability to interact with customers and team members respectfully and politely

• Must possess a valid driver's license and pass a MVR background check (delivery locations only)

• Must be able to pass a level 1 and level 2 background check

• Must be at least 21 years of age

• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies

• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

• Constantly required to move/traverse throughout entire facility, including tight spaces

• A ccurately communicate and exchange sensitive information and ideas with others, including members of the public; observe /inspect details at varying ranges; operate computing devices

• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs. ; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)

• Must have visual and auditory acuity with or without aids to perform all functions of the position

• Occasionally required to remain in a seated position

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