Retail Training Specialist

Vireo Health

Retail Training Specialist

Denver, CO - Full Time

Who We Are

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Position Objective

• The Retail Training Specialist supports the design and delivery of engaging, scalable learning experiences for Colorado retail operations across all store roles and locations.

• This role assists in ensuring training is consistent, operationally effective, and aligned to the learner experience, with a focus on retail onboarding, LMS administration, content development, and engagement strategy in support of Colorado retail teams.

Essential Functions

Retail Onboarding & Learning Journey (30%)

• Support the coordination and delivery of a structured onboarding experience for Colorado retail roles including Budtender, Lead, and Store Leadership

• Assist in ensuring onboarding is consistent, engaging, and aligned to operational readiness across all Colorado locations

• Partner with Field and Leadership Development to align onboarding with real-world store expectations

• Track onboarding completion and share feedback to support continuous improvement

LMS Ownership & Learning Experience (30%)

• Support LMS administration for Colorado retail training including learning paths, role-based curricula, and automated assignments

• Assist in maintaining an engaging and user-friendly learner experience across all Colorado retail team members

• Pull and organize completion, engagement, and performance data to support reporting efforts

Gamification & Engagement Strategy (20%)

• Support the implementation of gamification strategies including badging, leaderboards, incentives, and progress tracking for Colorado retail teams

• Assist in increasing training completion, engagement, and retention through interactive design

• Monitor learner participation and share observations to inform continuous improvement

Content Development & Retail Enablement (15%)

• Support the development of training content including microlearning modules, SOP-based job aids, and customer experience training

• Assist in translating Colorado retail operational processes into clear, actionable training content

• Help maintain consistency and version control across all materials

Compliance, Reporting & Operational Support (5%)

• Assist in tracking and reporting on compliance-related training requirements across all Colorado retail locations

• Help maintain audit-ready documentation and training records

• Partner with Compliance and Operations to support Colorado regulatory training standards

• Assist with the rollout of training initiatives, tools, and system updates

Key Competencies

Learning Experience Design

• Creates engaging, user-centered learning experiences that drive adoption and retention

• Moves beyond static content to interactive, modern formats

Digital & Systems Fluency

• Effectively leverages LMS platforms and learning technologies

• Builds scalable systems that support training delivery and tracking

Gamification & Engagement Mindset

• Applies gamification principles to increase participation, completion, and motivation

• Thinks creatively about how to drive learner engagement

Operational Rigor & Detail Orientation

• Ensures accuracy, compliance, and consistency across all training materials and systems

• Maintains strong version control and documentation

Content Translation

• Simplifies complex information into clear, actionable, and digestible content

• Designs materials that are practical and easy to apply in the field

Execution & Reliability

• Delivers high-quality work consistently and on time

• Manages multiple priorities without sacrificing quality

Continuous Improvement

• Uses data and feedback to refine content, systems, and learning experiences

• Proactively identifies gaps and opportunities

Requirements

Education and Experience

• Must be at least 21 years of age in accordance with state cannabis regulations.

• Bachelor's degree in Instructional Design, Learning & Development, Communications, Business, or related field preferred

• 3-5 years of experience in training operations, LMS administration, instructional design, or learning experience design

• Experience working with LMS platforms (implementation, administration, reporting) required

• Experience developing digital and interactive learning content preferred

• Equivalent combination of education and experience will be considered

• Strong content creation skills (PowerPoint, Canva, microlearning tools)

• Understanding of modern learning principles (microlearning, blended learning, adult learning theory)

• Strong analytical skills with ability to interpret training data and engagement metrics

• High attention to detail with strong organizational discipline

• Ability to manage multiple priorities in a fast-paced environment

Working Conditions

• This position follows a hybrid schedule, with an on-site presence of approximately three days per week and up to two remote days, based on business needs.

• Requires scheduling flexibility, including evenings, weekends, and holidays, based on operational needs.

• Occasional travel may be required for store visits, cross-functional collaboration, or market support.

• Must have reliable transportation.

• Ability to sit, stand, and walk for extended periods of time throughout the workday.

Why Choose Vireo?

• A Growing Industry:

• Passionate Culture:

• Employee Perks:

• Making an Impact:

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