Retail Shift Lead

Vireo Health

Retail Shift Lead

Santa Fe, NM - Full Time

Who We Are

Job Title:

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Benefits Offered:

Position Objective

Essential Functions

Customer Service (40%)

• Provide customers with a friendly and welcoming experience, assisting them as needed.

• Offer product information and guidance, answering questions and helping customers find suitable products.

• Address customer inquiries and concerns, striving to ensure their satisfaction.

• Maintain a clean and organized store environment to create an enjoyable shopping experience.

• Collaborate with the team to suggest improvements based on customer feedback.

• Assist with returns and exchanges, ensuring a hassle-free process for customers.

Cash Handling and Transactions (25%)

• Support the team in training staff on proper cash handling and transaction procedures.

• Work together with colleagues to perform daily cash reconciliation and reporting.

• Collaborate with the finance department to enhance cash flow and financial efficiency.

• Participate in routine cash register audits to verify accurate cash handling.

• Assist in refining and simplifying cash handling procedures for the team.

• Help colleagues with advanced cash register functionalities for smoother transactions.

Inventory Management (15%)

• Contribute to maintaining product quality and safety standards.

• Support the organization of products for easy restocking and accessibility.

• Collaborate with the inventory management team to ensure accurate inventory levels.

• Assist in implementing in-store promotions and sales strategies to manage inventory.

• Participate in monitoring supply chain performance and identifying process improvement opportunities.

• Collaborate with team members to report and analyze product trends and customer preferences.

Requirements

Education and Experience

• High school diploma or equivalent preferred.

• Must be at least 21 years of age.

• Previous experience in a retail or customer service role is preferred.

• Knowledge of cannabis and its products is a plus.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment.

• Proficient in cash handling and accurate basic math calculations.

• Reliable, punctual, and possesses a strong work ethic.

Working Conditions

• Ability to lift 25 lbs. or more multiple times per day.

• Stores are open 7 days a week from 8:00 am - 11:45 pm (varying by location), nights, weekends & holidays.

• The schedule will vary depending on the needs of the business.

• Must be able to obtain and maintain a valid New Mexico Food Handler License to support safe and compliant handling of cannabis products.

Why Choose Vireo?

• A Growing Industry:

• Passionate Culture:

• Employee Perks:

• Making an Impact:

EEO Statement