Dispensary Supervisor I

Vireo Health

Dispensary Supervisor I

Cannabis Patient Centers/Dispensaries - Dundalk, MD - Full Time

Who we are:

What the role is about:

What impact you'll make:

• Guide the crew through day-to-day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs.
• Mentor new hires and support onboarding like a pro.
• Step up as Manager on Duty when needed
• Deliver real-time coaching and occasional course-correction to help your team grow.

• Tackle escalated customer/patient concerns with grace and empathy.
• Set the gold standard for service-then train others to meet it.
• Keep our service game strong and consistent, every shift.

• Keep front of house shelves stocked
• Assist with product delivery intake as needed

• Ensure smooth, accurate drawer operation every time.
• Approve returns and discounts with integrity.
• Follow proper procedures to keep our cash flow secure.

• Verify IDs, intake info, and track products with precision.
• Utilize POS and inventory tracking systems

• Educate both staff and customers on cannabis strains, products, and consumption methods.
• Owning the sales floor by assisting customers through the ordering process from start to finish.
• Drive sales by encouraging upselling and highlighting current promos.

• Open and close the store.
• Already mentioned in first bullet point.
• Adhere to and uphold all security measures and safety policies.
• Support the dispensary management team in ensuring company standards, compliance policies and Maryland state regulations are followed.
• Must be able to work a flexible schedule 40 hours a week to include weekends, nights and holidays

What you've accomplished:

• Must be 21 or older.
• Minimum 1+ years of retail leadership or management experience.
• Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills.
• Meet timeliness consistently in fast paced environment and be able to effectively work under pressure.
• Continuously open to constructive, developmental feedback.
• Ability to use standard office equipment and computer software.
• Must pass all required background checks.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Requires open availability working days, nights, and weekends. Ability to work full-time, reliable, responsible, and dependable attendance.
• Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.

What We Offer:

• Compensation: $22-24/hour
• Competitive health, dental, and vision insurance on the 1st of the month after you start
• 401k and life insurance
• 11 days of accrued PTO in addition to 2 wellness days and volunteer hours
• Must have open availability to work evenings and weekends to support the business

Why Choose Vireo?

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