IT Support Specialist

Vireo Health

IT Support Specialist

Massey, MD - Full Time

Who we are:

What the role is about:

What impact you'll make:

• Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues.
• Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals.
• Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers).
• Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers).
• Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration),
• Identify and resolve system and OS-level issues within Vireo's IT environment
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture.
• Participate in upgrade projects and installation activities for new hardware and software components.

What you're capable of:

• Solid understanding of IT service management and incident handling.
• Strong troubleshooting and problem-solving skills.
• Working knowledge of:
  • Windows, Android and macOS operating systems
  • Entra ID, Active Directory and Group Policy, SSO.
  • • Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
  • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • RMM and patching tools.
  • MDMs such as Intunes, JAMF.
  • POS systems
  • Surveillance systems
  • E-commerce platforms
  • Application Support
  • ISP and telecom management
• Ability to prioritize tasks and manage multiple issues simultaneously.
• Excellent verbal and written communication skills.
• Strong customer service orientation and attention to detail.
• Working remotely with the occasional flexibility to offer on-site support to our Maryland locations

Physical Demands

• Sit Rarely 1-2 hours

• Stand Continuously 1-8 hours

• Walk Continuously 2-8 hours

• Balance Frequently 34-66%

• Bend Occasionally 1-33%

• Climb (2-6 ft) Occasionally 1-33%

• Crawl Occasionally 1-33%

• Crouch/Squat Occasionally 1-33%

• Kneel Occasionally 1-33%

• Reach (forward & overhead) Frequently 34-66%

• Twist (45 degrees at waist) Occasionally 1-33%

• 0-10 lbs. Occasionally 1-33%

• 11-25 lbs. Occasionally 1-33%

• 26-50 lbs. Occasionally 1-33%

• 51-100 lbs. Never 0%

• 60-75%

What you've accomplished:

• Typically requires a BS or equivalent combination of education and related experience.

What we offer:

• Compensation: $65,000-70,000 annually depending on experience
• Medical, dental, vision, and life insurance on the first of the month after you begin employment
• Competitive additional benefits including HSA, FSA, Dependable Care, EAP services, etc.
• 15 Days of accrued PTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure
• 401k program with an employer match after six months of employment

Why Choose Vireo?

• A Growing Industry:

• Passionate Culture:

• Employee Perks:

• Making an Impact: