Associate IT Operations Engineer

The Role

• This is a remote role that requires up to 40% travel.
• Preferred candidates must reside in one of our operating states:
• CA, CT, FL, IL, MA, MD, MN, NJ, NV, NY, OH, PA, RI, VA

Responsibilities:

• End-User Hardware Support:
  • Troubleshoot, install, and maintain devices such as PCs, laptops, retail Point of Sale (PoS) technology (registers, printers, iPads/iOS devices), VoIP phones, and other end-user systems.
• Technology Infrastructure Support:
  • Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, network equipment (Meraki and Fortinet switches, firewalls, wireless APs), manufacturing IoT devices, ISP circuits, and interconnectivity technologies (copper ethernet and single-mode fiber optics).
• Incident Management:
  • Monitor and respond to issues via our helpdesk ticketing system (Fresh Service).
  • Proactively and reactively address alerts from our SolarWinds system monitoring platform.
• On-Call Support:
  • Participate in after-hours, weekend, and holiday on-call support rotations.
• Other Duties:
  • Additional responsibilities as assigned by manager.
  • Support overall information systems planning, implementation, and administration in a variety of IT functional areas.
  • Follow internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks.
  • Provide support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary.
  • Install and configure software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices.
  • Routinely test and monitor IT system performance to ensure system security and reliability.

Qualifications / Requirements:

• Ability to travel up to 40%
• High School Diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or related field preferred.
• Up to two years of experience and / or training in IT support or related fields.
• Understanding of IT hardware and software systems, including end-user devices (PCs, laptops, iPads, PoS systems) and infrastructure components (servers, networking equipment, and Windows Server environments).
• Familiarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is a plus.
• Ability to troubleshoot and resolve technical issues related to hardware and software systems.
• Strong communication and interpersonal skills to interact with internal customers and team members.
• Flexibility to participate in on-call rotations, handle physical tasks, and travel as needed.
• Ability to pass state cannabis licensing requirements, including federal background checks.
• Ability to perform tasks that may involve lifting (up to 50 pounds), walking, climbing stairs/ladders, and equipment setup (boxing/unboxing).

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

Join us on our mission to promote well-being through the power of cannabis while giving back to the communities in which we serve.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.