Floor Supervisor

The Apothecarium

Where you'll be planted

Responsibilities:

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Assist with intake of new patients, orienting new patients to TerrAscend's policies, rules, and procedures.
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
• Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
• Develop and maintain strong relationships with patients and caregivers by anticipating needs.
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Responsible for opening and closing procedures, daily operations i.e., LOD (leader on duty) floor zoning, and hourly tracking, as well as partners with BOH team to ensure all BOH processes are running effectively.
• Assist the senior dispensary leadership as needed.
• Be an effective leader in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform.
• Complete the required state mandated training program as well as company provided weekly, monthly, and quarterly educational trainings.

Qualifications & Experience:

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• At least one (1) year of supervisory or leadership experience

Perks Rolled Just for You (for Benefits-Eligible Roles)

Comprehensive Health Coverage

Mental Health & Wellness Support

Flexible Paid Time Off (PTO)

Employee Assistance Program (EAP)

Paid Parental Leave

401(k) with Company Match

Pet Insurance

Employee Discounts

Recognition Program

Disability & Life Insurance

Physical Requirements:

*** Background Check Requirement ***

EEO Statement

Disclaimer

This organization participates in E-Verify.

Esta Organización Participa en E-Verify.

Statement on External Recruiting Agencies